Insoles
What are 3 ways the Superfeet Run Comfort line differs from the Heritage collection?
The Run Comfort line provides...
1. EVA foam (softer)
2. A gel cap in the heel to improve comfort,
3. A beveled heel cap to better fit in running shoes and move with running shoes
What is the one key measurement the Fit ID does not take and why is that measurement important?
1. Arch length
2. Arch length is the measurement used to fit inserts.
What are two reasons we unplug all electronics at night?
Save electricity, save products, safety
Note: Don't forget the treadmill and the coffee pot!
Outline the Fleet Feet Fit experience in chronological order from the customer walking through the door (8 steps from the moment the customer walks in to walks out)
Greeting/customer interview, barefoot assessment, fit ID scan, gait analysis, footwear selection, cross-sales during the fit, closing the sale, service after closing
What is your Fleet Feet University username and password and what was the last thing you learned there?
Username: Your Email
Password: Fleetfeet!
Note: There is a new training video every Monday full of new info. Watch these in your down time!
It's important that we have the customer stand on the insole before trying the insole in their shoes so we can check for proper fit.
What two things are we looking at when we're checking for insole fit outside the shoe?
1. Proper fit in the heel. Be sure the heel sits in the heel cup and is not spilling over.
2. Proper insole length. The plastic plate should end right before the customers metatarsals.
It can be easy to miss this step, but it can make or break the experience for our customers.
The FIT ID app won't load; how do you fix this?
1. Close out of the Volumental app. (Double tap the button on the iPad and swipe up on the Vol. app to close.)
2. Go to the iPad's "Settings" app and click on the wifi tab.
3. Connect to Vandra-____
4. Re-open Volumental
If you don't have time to close fully for whatever reason, what should you do for the openers?
Leave a note explaining why things were not completed and explain what needs to be done.
Note: If you know who's opening the next morning, you can message the opener on Slack with this info.
Name three things to look for during a gait analysis.
100 BONUS POINTS: Name three DIFFERENT tests you can use to look for these things.
Looking for pronation/supination, irregular heel movements, toe grabbing, toeing in/out, knee movement, etc.
BONUS: Walk test, squat test, lunge test
When is it an appropriate time to have customers pre-pay for a shoe special order?
ONLY when you are 100% positive of it's availability, otherwise never.
We can place insole customers into three separate categories. What are they?
1. Comfort
2. Pain
3. Perfomance
Note: Customers can fall under multiple categories!
A repeat customer comes in to replace their Ghost 10 with an 11; they're the kind of person who knows what they like and want to stick with it forever. If our goal is to increase our scans per shoe sale ratio, what could you say to this customer to encourage them to get scanned?
Ask when the last time they were fit was and mention that we have new technology to introduce to them. Mention it's always great to take a fresh measurement because feet change and shoes fit differently
Name three reasons it's important to have a clean store?
Dirty store portrays lack of care,
Harder to find things in a dirty store (missed sales),
Allergies = death
Nigel, a new-to-running British fella, overpronates on the right foot and supinates on the left foot. He's an avid walker but wants transition into running. What should you ask him, look for, and recommend? Play this out with a teammate and explain why your steps. (100 bonus points shall be awarded for doing this in a British accent)
Ask about: what all he plans to do with his new shoes, where he plans to use them, if he wears an insert or orthotics, and if he has a history of injuries or discomfort in his legs.
Look for: a telling wear pattern on his street shoes or old workout shoes.
Recommend: it will vary based on the answers from above, but a good place to start is in the neutral category, possibly with an insole to help out his right foot.
Demonstrate on a teammate how to properly fit someone for a Nathan hydration pack.
1. Loosen all straps completely
2. Adjust straps around the ribs until comfortably snug
3. Adjust straps in front until comfortably snug
Why does the foot pronate?
BONUS (100 POINTS): Why do most people spend too much time in the pronated position?
Pronation is the body's natural way of absorbing shock. During pronation, the foot expands as it absorbs your body weight and adapts to the surface underneath.
BONUS: Because of the hard flat surfaces we walk on, our feet tend to stay in the pronated position too long during the gait cycle.
List three reasons it is important to save customer information on the Fit ID?
1. Allows us to revisit old scans so we can track changes.
2. Gives customers a take-home scan to share with family, friends, medical provider (essentially marketing)
3. Provides us with customer emails.
We all agree that it's annoying when customers stay later than 7, however it's important we continue to look happy and be helpful because: (name 3 reasons)
1. These customers are often our top customers, biggest promoters and keep us employed!
2. It's not your store.
3. You don't make the rules or set employee expectations.
4. To maintain consistency with customers
Florence Flutemeister is absolutely NOT a runner, however she's a marching band member and spends a lot of time on her feet at band camp and in parades. Lately she's been struggling with debilitating heel pain and it's making marching miserable. Help Florence get back on her feet by suggesting 5 products other than shoes. Explain why you chose each product.
Strassburg sock, inserts, compression, roller, oofos
Name the 8 Garmins we carry that are on sale now through January 5th.
Forerunner 35, Forerunner 235, Forerunner 935, Vivoactive 3, Vivoactive 3 Music, Vivofit Jr, Vivovsport, Vivomove HR
What is proprioception and how does it relate to insoles?
Proprioception describes the ability to sense the orientation of your body in your environment.
Example: The ability to sense the surface you're standing on without seeing the ground beneath you.
Proprioceptors are messengers between your brain and your foot movement. Insoles give you a more consistent foot strike to allow your foot to adapt to the surface it's striking more appropriately and efficiently.
We'll see a lot of talk about proprioception in when the new personalized insoles are introduced in early 2019.
Lucy Liarpants insists there's no reason to use this newfangled, foot measuring technology because her foot size has been a 7, 2A since birth. She's a prehistoric woman who likes her shoes the way she likes her dogs: small, soft, and white as snow. Lucy's battling plantar fasciitis and also complains her shoes make her feet fall asleep. What do you recommend and how can the Fit ID help? Explain, AND act out this scenario with a teammate.
Lots of ways to go with this. CM and EH will assess on the spot and add to it if necessary.
Name the 8 closing responsibilities.
Sweep, vacuum, empty garbage/recycling cans, stack fit stools, turn off electronics, check bathrooms, close drawers, end of day report
When is it appropriate to introduce the customer to socks, insoles, massage, hydration, compression, and other products in the store? Elect one spokesperson from your team to stand on top of their chair to explain the team's answer.
EVERY. SINGLE. FIT.
Have you every gone a run with just your running shoes? Neither have we. Outfit your customer to make their experience the best it can be.
Erik the Electric holds the world record for the most calories consumed in one day: 30,000. What is the minimum number of e-Gels would you need to eat to break his record?
201