Reporting & Diagnosing Partner Issues
What are the flex performance standards? (not minimums)
% to Logged Transaction Target L6M = 100%
Answer Rate L3M = 60%
ALM Appt Rate L3M = 80%
Closing Doc Submission Rate L3M = 100%
15
How often do partners need to update their leads that are in an active category?
Every 7 days
What are the ROMs responsibilities?
Connection Planning, Performance Management, Disengagements, SOV Optimization, SOV Shifts/cancellations, Expansions
Share screen: How many transactions does this partner need to open this month to hit 125% to transaction target? Partner: BLAKE CORY
4 more
Where can a partner view their pay on time rate?
Flex team performance on their Gsheet.
Operational excellence with proper closing documents uploaded into the transaction details are expected of our flex partners in a timely manner so that we have the paperwork we need to source success fee back to gross commissions.
Role play how you would explain this metric to a partner. Logged % to Transaction Target.
What metrics do ROMs use to evaluate if a partner enters disengagement?
L6M % to Logged Trxn Target
ETR
Answer Rate
Closing doc submission rate
Pay on Time Rate
What monthly metrics are GAs performance managed to?
70 minutes partner engagement time, 90% to TT for the month, 100% SBR pacing
True or False: Team members can be a part of a flex team and receive connections from an MBP team at the same time.
False
Partner wants an exemption fee for a flex lead. What is the process and how would you explain to a partner next steps?
2 way communication + exemption request form submitted within 48 hours of receiving the lead
What should you be checking/emailing with partners the second week of the month?
Check for zip code changes/agent capacity (deadline is 2nd mon of the month) and send pacing to goal updates + pipeline accountability
True or False: Success fees are only owed within the first two years of receiving a flex connection.
False
What is the GOAL we coach to for answer rate, appt rate and ALM appt rate? NOT the minimums.
Answer Rate = 60% goal (40% minimum)
Appt Rate = 80% goal (70% minimum)
ALM Appt Rate = 80% (BoZ is 60% over L3M, but we coach to 80%, you can't win business you don't ask for! You have to get in front of them).
Share screen: Are success fees owed on this transaction?
ZUID: 6123722
Contact phone #: 951-488-7696
No
What's the guidance to move a lead to nurture stage?
there’s been no two way communication with the customer after 60 days of consistent follow up, buyer confirmed they are more than 6 months out from starting their search (buyer not financially ready or wants to rent), Buyer is committed to working with another agent
How is Pay on Time Rate Calulated?
1 - Invoice amount currently overdue from the L3M/Invoice amount total from the L3M
An invoice is considered overdue if it remains unpaid >30 days after the transaction close date.
Success Fees for closed transactions from both Buyer & Seller Connections are included in the metric.
What reporting can team leads leverage in their agent meetings to help track performance?
The Agent Leaderboard in the Agent profile (under Flex Performance).
How can partners improve their pay on time rate?
Confirm their transaction is logged properly and PAY US.
Share screen: where in the flex agreement outlines what happens when an agent leaves a team and goes to a new broker?
Section 4e in addendum
Share screen: How do you check where you are at in your logged transaction pacing?
see screen
True or False: If a Partner has a red rating due to Pay on Time, they must fully pay all overdue balances (100%) to clear disengagement.
True
ZHL Pre Approved Connections - do they count towards transaction targets?
No