D2Me
What are the two reward amounts a member can get for completing a D2Me?
$50 or $100
What is Flex's Unofficial Official Nickname?
FlexiBobs
When a member doesn't answer our call, What Mac do we use?
.na
What does a MOS log into to start their day?
TalkDesk / Orinoco
What is the unofficial end date for OB?
November 1st
On average, how long does a D2Me (Initial) appointment take?
45 - 60 Minutes
D2ME Check in: How long do check ins last?
between 30 and 45 mins.
What Mac do we use is a member is admitted into a Hospital or SNF?
.inpatient
Name 4 out of the 7 MOS teams?
D2Me, VOB, HRA, IB, IHT, Specialty & MTM, STARS
We were originally trained to do both D2Me and...
VOB
If a member has either of these two things open, we have to cancel the outreach -
Grievance or Appeal
name the 3 dropdowns that populate in the outreach
Protocol, Give it a go, Notes
How many outreach attempts before be close an outreach due to a Bad Number?
Two (2)!
After the second try of .bad to locate a number, we use Bad Number (abandon) in the GIG.
What are the 3 measures of STARS?
Member Experience, Compliant Operations, & Clinical Quality
How many times do we let the call ring before disconnecting?
Nine
What type of visit is outreached if a member has already had a D2Me visit this year?
Check-In's
Who are the three (3) D2Me Seniors?
Elizabeth, Mel, & Vivianne ( Extra credit for Faby mentioned)
What Mac is used is a shared member's account was already called today?
.OCShared
YTD; How many initial HRA's have been completed with MOS? - Price is right rules
23,499 and counting
DAILY DOUBLE
What are the names of Spencer's 3 cats? 😺
What qualifies member for a D2Me?
PCP parameters, and Clinical Program Enrollment (MCP)
How many IB MSG teams are now a part of the Flex Guides?
Four (4)!
Ace's, 100DeBre's, The Yaks, Tori-AllStars
Janet didn't want to give out her personal info, which we love. What macro would we use?
.notverify
YTD; How many D2Me's has MOS scheduled (Initial and Reschedules)? - Price is right rules -
35,894 and counting
What is the name of Kayla baby? 👶
Micah