FlexCare
True or False
Who Said it?
Take a Chance
Call Flow
100
Name of our department
What is FlexCare Advantage
100
FlexCare Advantage covers lubricated mechanical parts and defects caused by natural disasters and collision.
FALSE
100
Known for saying, "How does that sound?" throughout the call.
Who is Tung.
100
The new email address handle?
What is
@flexcarevehiclecoverage.com
100
The part in a call flow that is crucial for setting the expectation of how the call will flow.
What is an Agenda Statement
200
Name the difference between FlexCare Advantage and Mopar Extended
What is the name. (everything else is the same)
200
True or False: Is it okay to give the rate over the phone and then ask discovery questions.
False
200
Frequently says, "super" to show enthusiasm in the call and as a transition word.
Who is Jackie.
200
Name the 3 new plans offered in FlexCare Advantage
What is ...
Extended Care
Extended Care Plus
Extended Care Premium
200
Give your best example of an efficient and smooth introduction to an inbound call (Greeting and what the verification process sounds like)
Answers will vary.
300
The 2 plans a CJDR vehicle automatically have when purchased.
What are the
3/36 (comprehensive) and 5/60 (Limited Powertrain)
300
True or False: A vehicle coming off the limited Powertrain coverage (5/60) would essentially be upgraded/ getting better coverage with any of our plans.
True.
300
Which two advocates say this during their call to help ease the customer and to help transition to the next talk track. "Okay, not a problem."
Who are Darrell and Alexis.
300
After ending a call, what are two things you MUST do in Salesforce?
Log a call - Link the contact, add the notes add Vonage disposition.
Leave Notes in the contact record. And share if needed.
300
The part of a call flow where understanding the customer’s vehicle and driving situation, asking about their vehicle and its service history and their coverage experiences in order to help recommend a plan.
What is Discovery questions.
400
The Year Mopar was founded.
What is 1937.
400
This is a dodge Charger.
FALSE. It is a Dodge Challenger.
A Dodge Charger is a four dour sedan, while the Challenger is a two-door-coupe.
400
Give your best rebuttal for "Okay I'll think about it and call you back."
Answers may vary.
400
List 3 different approaches to assume the sale.
Answers will vary.
500
Plymouth, DeSoto, Imperial
What is
Original Mopar brands. (Along with Ram and Chrysler - these were the only two Legacy brands to continue on with production).
500
If someone cannot reinstate, we can create a new opportunity, and their coverage will start once their old coverage expired.
False. We can attempt to create a new opportunity (Ask supervisor to create it), however, their coverage start date will reflect like an EXP meaning their start date is the day after their first payment is taken.
500
This part is needed to help visualize the experience of using our coverage and seeing how it can benefit and relate to them.
What is Building Value by painting the picture.
500
List 3 important things to do at the end of a sales call.
1. Give your direct number.
2. Set the follow up.
3. Thank them for calling.