KB/Logic
What internal note do you when you are the first touch for a Fare Review concern?
DFR UFP1
What is the maximum cleaning fee for a minor mess in a trip that took place in London?
£15
Chariot
What fee is being applied to the fare if the driver mentioned that it took them a while to begin the trip because the rider had many grocery bags to put in the boot?
Wait time fee
What should you use to determine gravity of a mess?
Severity Matrix
In which KB do we find the registration link for new incoming drivers?
Onboarding Index - EMEA
How much is the minimum threshold for Fare Adjustments, before we process a request?
Greater than £1.00
What is today's Food Forward viands?
Fried Tilapia
KFC / Korean Fried Chicken
A charge payable for permission to use a particular bridge or road.
Toll
What principle do we use pertains to solving contacts in a step-by-step manner?
U.R.A.N.U.S
Which KB will you use if the driver is asking about incentives of the Uber Pro Programme?
Scenario:
Driver is asking to refund the cancellation fee to the rider. Upon checking, rider already used Self Service option for adjustment.
What adjustment step should be done?
Adjust the driver trip payment to 0
Only adjust on Driver side
How many nicknames does your LX have?
Three - Ben/Ned/Edict
What is the section of the app or website that your driver can access to view their account?
Partner Dashboard
What is the official name for the Red Form?
Document Compliance/Fraud/Instadoc Escalations
What are the requirements needed from drivers to be eligible for cleaning fee?
Trip ID provided or the name and date of the trip confirmed
Trip is within 3 business days
Photos of the mess in the car
A photo of the official receipt from the car wash
What is the adjustment note that we provide for the Drivers whenever we adjust their trip payment for any reason?
How many Starters do we have for the current roster of Wave 150?
What is the official county name for Liverpool?
Merseyside
What does PBS stand for?
Principal Based Support
Scenario:
The driver started the trip but after a minute, rider changed his mind and doesn't wanna continue.
How will categorize the concern?
Begin and end instead of cancel
This is a £15 daily charge for driving a vehicle within the charging zone between Mon - Fri, 07:00-18:00; Sat, Sun & bank holiday, 12:00-18:00
Congestion Charge
What is the complete name of the Operation Manager of Driver In-app? (Given Name and Last Name)
Danna Frances de Castro
How many terminals does the London Gatwick Airport has?
2 Terminals - North and South
Provide Uber's Insurance Partners
AXA
Allianz/Broadspire
INSHUR