Communications
Personal and Practical needs
What are 2 aspects that are always present in your communications.
A leader's challenge when planning a coaching conversation.
What is thinking through what you will ask rather than what you will say?
Delegate to this extent when you want the perspective of others and you want to involve the people who will be affected by the outcome.
What is Idea Generation on the Empowerment/Delegation Continuum?
The sign that team members may require coaching.
What are signs of Discord?
Shared Purpose, Role Clarity, and Enabling Processes
What are the practical needs of your team?
Esteem, Empathy, Involvement, Share, and Support
What are the 5 Key Principles at the heart of the communication model?
Two Key Principles used to Connect better with your coachee.
What are Empathy & Share?
Delegate to these people when you can be there to coach and guide. Follow up often!
What is delegation advice to those with high motivation but low capability?
A tool to help establish boundaries when mediating conflict.
What are Ground Rules? (Norms or Rules of Engagement ok too!)
The personal needs of your team.
What are Emotional Security, Collaborative Spirit, and Growth Orientation?
A "formula" for facilitating connection and helping people refocus on practical needs.
What is the Empathy formula?
Two key principles used to Energize your coachee.
What are Support & Esteem?
Delegate to this extent when people aren't qualified to make decisions; the task is highly structured; procedures are standard; and people's skills need to be developed.
What is a Defined Task on the Delegation Continuum.
Two Key Principles that facilitate employees taking ownership to resolve their own conflict.
What are Empathy & Involvement?
Any team success factor that requires intervention.
What is the weak/negative/symptomatic expression of any one of the 6 factors of team success?
5-step Communication model
What is the planning tool to help manage difficult conversations in an effective way?
They can evoke new insights, explore possibilities, help reflect on impact, and/or inspire action
What are provocative questions?
The 2 most challenging Key Principles put to use by a leader when delegating.
What are Esteem & Support?
Ways that leaders enable conflict
What are ignoring the signs; avoiding getting to the root cause; intervening on another's behalf to shield from harm?
Insufficient resources
What is a weak/negative/symptomatic expression of Enabling Processes?
Emotional intelligence
What is the ability to manage yourself and your relationships with others so that you truly live your intentions?
Two aspects/qualities about you that will influence your coaching ability
What are your own mindset and transparency?
Team members feel their work has meaning; they are making an impact; they have ownership; they are competent, and they are challenged.
DOUBLE POINTS!
What is Empowering Leadership?
A negative/weak symptom of Collaborative Spirit in the workplace.
DOUBLE POINTS!
What is repeated and unresolved conflict?
A leader's best practice for ensuring the 6 factors of team success
What is observing your team so determining their performance in a team success factor becomes second nature to you?