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Essentials of Leadership
Rapid Decisions
Coaching for Improvement
Resolving Conflict
PML Experience
100
Provide Support without Removing Responsibility
What is one of the Key Principles?
100
The test used to determine if a RAPID decision is appropriate
What is the TRY (Time, Risk, Your call) Test?
100
This is the model for providing developmental feedback
What is the STAR/AR Feedback Model (Situation/ Task, Action, Result/Alternative Action, Alternative Result?
100
The 3 stages of conflict
What are Differences, Discord, and Dispute?
100
Poor Working Conditions
What is one reason employees may seek a union?
200
Coach and Develop for Results
What is one of the Leadership Imperatives?
200
The number of steps in the Universal Decision Making Process
What is 7?
200
This is the tool to use for all coaching for improvement discussions
What is the Coaching for Improvement Discussion Planner?
200
The 2 Conflict Resolution Tactics that should be used the majority of the time
What are Coach and Mediate?
200
30 days
What is length of time in a (current) union campaign?
300
The model to follow to give effective feedback
What is STAR (Situation/Task, Action, Result)?
300
A decision made in a few hours/few days versus instantly
What is a RAPID decision versus a snap decision?
300
These are the 3 steps in the Coaching Process
What are Identify Need, Coach, Provide Support?
300
Poor service, turnover, disputes, loss of productivity and lawsuits
What are some of the Costs of Conflict?
300
Union Cards
What are the cards employees sign to express interest in joining a union?
400
The 5 steps of the Interaction Guidelines
What are Open, Clarify, Develop, Agree and Close?
400
3 of 6 characteristics of RAPID decisions
What are time pressure; unexpected; external source; relatively less complex; moderate risk; solo/small team?[note: team must cite 3 of these]
400
You need a balance between ____ and ____ during the Coaching Process
What are Seek and Tell?
400
A manager must recognize __ in order to determine the appropriate Conflict Resolution Tactic
What are Signs of Escalation?
400
Frontline Supervisors
Who are the most critical people in preventing employees from wanting a union?
500
The Key Principle used when an employee comes to you with concerns about his/her schedule/hours
What is Listen and Respond with Empathy?
500
This is what the acronym RAPID stands for
What is Reduce; Approximate; Pick or Park; Interpret Intuition & Intangibles; Drive?
500
The Key Principle used to create accountability for performance improvement
What is Provide Support without Removing Responsibility?
500
The tactic used if a Team Lead comes to complain about an associate with productivity issues
What is the Coach Resolution Tactic?
500
This is the best approach to remaining union-free
What is "Remove the Need"?