Intakes & Exits
Which of the following does NOT have to be completed on day 1 of a client intake:
a) Facesheet
b) HMIS Release of Information
c) TCM Eligibility form
d) MSHA Homeless Verification Form
TCM Eligibility form (can be completed on day 2 or part 2 of intake)
True or false: A client can be enrolled in the ESHAP program and Rapid Rehousing at the same time
False
What is the on - call number?
415 - 7488
What is the shelter locker key used for?
Resetting the locker code
When is recycling done?
Tuesdays
True or false: clients can self-refer for a ONE bed
True
What does ESHAP stand for?
Emergency Shelter and Housing Assistance Program
What is the maximum number of clients that can be in the shelter on a given night?
40 (25 emergency shelter and 15 Safe Haven)
True or false: you have to report ALL COVID tests we administer, even if they are negative
False: this policy recently changed. We only have to report positive tests.
Where is the Maine Needs request form located?
In the last tab of the Night Bed Book
How can you see if a client has an intake completed on ClientTrack?
By clicking on the blue arrow on their current enrollment, and clicking on the Intake Print-Out Report
This case note is being submitted for TCM billing. What is wrong with this case note? Double points if you identify both issues.
1) note is not in TCM format
2) CW is missing at the end of the signature.
What is the number of days a client must be homeless before they qualify for the ESHAP prorgam, according to the NavSEA form?
15 out of the last 90 days
Who can fill out an incident report, and when is an incident report required?
anyone can fill out an incident report for any emergency that may pose harm, such as an overdose, injury, exposure to toxic chemicals etc.
Who should be contacted about ordering more blankets?
a) Liz
b) Michael
c) Laura
c) Laura
Laura is in charge of ordering expensive supplies (blankets, sheets, mats, pillows, etc)
My client was stopped showing up to the shelter and has lost their bed. I don't know when they will return, if at all. When do I exit this client?
Wait at least 3 months or longer (up to 1 year) to exit this client. Their intake is valid for one year and if they return prior to their intake anniversary a new intake will not be needed. *Exceptions can be made for clients who are sure not to return
What does a client need before they can be billed for Targeted Case Management services?
Mainecare (will also accept having an intake, TCM forms, Service Plans, and signed case notes as an answer)
What are the management phone extensions? 100 points per right answer
What qualifies a client as a Long Term Stayer?
a person who is homeless, sheltered or unsheltered, for 180 of the last 365 days cumulatively
What steps should be taken when it is time to exit a client? (including ESHAP clients who have been housed for a year and are done with case management)
1) fill out Exit of Participation form
2) write an exit case note
3) exit client on ClientTrack
4) bring client file to Liz to be archived
When can a client with a STEP or HTS voucher stop meeting with their case worker and be exited from ESHAP?
After a full year of being housed. If a client tries to stop contact less than a year after being housed, they can be at risk to lose their voucher.
What is the non-emergency dispatch number?
874-8575
What is the procedure for calling out?
1) Call Front Desk / Office Phone (207) 699-4392 option 4 & speak with full-time staff and let them know you are calling out at least two hours before your shift is scheduled to start.
2) Ask to speak with a supervisor. If there is no supervisor on site call the on-call supervisor at 207-415-7488
How long would an armchair need to "bake" in the bug zapper?
Furniture needs to sit for 1 hour after the thermometer reads 120* F inside the ZappBug Oven 2000