Roles/Responsibilities of a PST
The first 911 call was made here.
Where is Haleyville, Alabama
This deals with offenses against society; the government prosecutes individuals who violate established laws
What is Criminal Law
Special devices used to communicate with the deaf or speech impaired
What is TDD/TTY?
This goes beyond simply receiving words, it involves grasping the emotions and needs behind them
What is Active Listening?
Emergency medical care provided by paramedics that involve invasive procedures
What is Advanced Life Support (ALS)?
Serious, unexpected events with potential for injury, loss of life, or property damage
What is an Emergency?
The universal emergency number in the Unites States for police, fire, and medical emergencies
What is 911?
The acronym PSAP stands for this.
What is Public Safety Answering Point
This refers to principles of conduct that govern a person's actions and behavior.
What are Ethics
Joining talk groups to allow interaction
What is Patching?
This refers to the correct way to say words (sounds, stress, intonation patterns)
What is Pronunciation?
These are the three major incident types
What are Police Emergencies, Fire Emergencies, and Medical Emergencies?
Disseminate information to multiple teams or agencies simultaneously
What is Simulcasting?
Relay service for the deaf and hard of hearing
What is 711?
Answering emergency and non-emergency calls, gathering info, and providing pre-arrival instructions are all primary responsibilities of this person.
What is a call taker
A legal document ordering a person's appearance in court to testify.
What is a Subpoena
Type of phone line used for non-emergency calls or communication with other agencies
What are Administrative Lines?
This involves the articulation and clarity with which words are spoken
What is Enunciation?
This involves balancing urgency with resource limitations
What is Incident Prioritization?
CYMBALS stands for this
What is Color, Year, Make/Model, Boby, Additional Descriptors, License/Tag, State
Traffic information hotline
What is 511?
Analyzing call info, deploying resources,and maintaining communication are all primary responsibilities of this person.
What is a dispatcher
Federal law that provides data privacy and security provisions for safeguarding confidential and protected health information (PHI) - Double points for the whole name
What is HIPAA - Health Insurance Portability and Accountability Act
The four components of a radio system
What are Base Station, Handheld Radios, Mobile Radios, Radio Console?
When communicating with challenging callers, staying neutral/non-confrontational, acknowledging feelings and offering reassurance/support are all considered this
What are De-Escalation Techniques?
This involves assigning them a severity level based on their potential impact
What is Incident Classification?
Listen to calls, read computer screens, enter information into the CAD system, and monitor radio transmissions simultaneously
What is Multi-Functional Dexterity?
The National Suicide and Crisis Lifeline number
What is 988?
Enhanced 911 (E911) was implemented here.
Where is Orange County, Florida
This ensures anyone can reach an ECC when dialing 911 from a Multi-Line Telephone Service (MLTS)
What is Kari's Law
Ensures equal access to 9-1-1 for everyone
What is the Americans With Disabilities Act
Clarity, Active Listening, Empathy, Non-Verbal Cues and Cultural Sensitivity are all factors that influence this
What is Effective Communication?
This priority level is for serious incidents requiring prompt attention, such as non-life-threatening medical emergencies, suspicious activity
What is Medium Priority?
The correct order of the 6 W's
What is Where, What, Weapons, When, Who, and Why
Community services and information hotline
What is 211?