IKnow
What are the 3 search options in iKnow?
Quick Search, Advanced Search, Category Tree Search
What defines a new service request?
Brand new customer that never had Flow service and existing customers requesting an additional service they never had.
What does HFC stand for?
Hybrid fiber coaxial
Which one was released first - Self Install or Quick Connect?
Self Install
Which app can customers use to manage their account and pay their bills?
My Flow Self Care app
What does clicking the star icon do?
It adds articles to your Favorites list.
What is the advance payment amount if the customer signs up with a rep over the phone?
$3000
What does the Node do?
It converts light signals to electrical signals and vice versa.
What is the main difference between Self Install and Quick Connect?
Self Install requires customer activation while Quick Connect is plug and play.
What is Flow's streaming platform called?
Bluu
How do we search for keywords within an article?
By clicking the highlighter or 'Find on page' button
How long does it take a virtual sales rep to reach out to the customer after sign up?
24-48 hours
Where does internet service originate from?
The Head End
What does the Self Install Kit include?
Branded Flow box
Flow Modem with all accessories
An installation guide
FAQ leaflet
What does clicking the flags on the homepage do?
It loads the homepage of the related Flow website and information for that specific country.
What options do existing customers have for sign up?
What does CMTS stand for?
Cable Modem Terminating System
What makes a customer Quick Connectable?
Existing customers or customer’s whose homes are still wired and connected for Flow services (Dropline, Primex and internal wiring)
What was the former name of Flow's streaming platform?
The Flow Sports app
What does BU mean?
Business Unit - the countries that Flow services.
What are the requirements for getting Flow services?
18+, ID, TRN, Advance payment, No outstanding bills, Email address, Completed and signed application form.
What is the wire that is run from the light post to the customer's home called?
Which network technology was Self-Install designed for?
HFC
Which app does Flow offer a discount for once subscribed?
The MAX app