Flowers Gifts and Retail

Flowers

100

How should you place a last minute order for flowers?

Call the vendor. 

200

What do we tell CMs when ordering flowers from a non-partnered vendor?

Concierge cannot guarantee quality or delivery time through a non-partnered vendor and will have no recourse with the vendor should there be issues

300

What email do we release to the partnered vendors when we purchase flowers?

LC's Aspire Email 

400

True or False. 

We can select flowers with next day delivery when placing a order

False

“Next Day Delivery” or no denotation on an item means it will be created and shipped in a box - aka Drop-Shipped. This is not a premium experience and Concierge may not purchase these items for a Card Member - (SEE Sharepoint 4.2)

500

What recipient name do we use when we send flowers to a funeral home?

The deceased person name. for example,
   “In Honor Of X”  c/o Funeral Home"

Gifts

100

Name our partnered vendor for alcohol

1-877-SPIRITS

200

True or false

We can place order for 1-877-SPIRTS online

False

Must make a call  

300

What booking code do we use for 1-877-Spirts?

Aspire Amex

400

When ordering from Winston Flowers, What info should we add to the billing information from OPUS?

EVENT ID 

See Sharepoint 4.3 under booking instructions

500

 The floral designer for Winston Flowers is flown in from which city?

Paris each season

Retail

100

True or False.

Concierge is not able to accept orders for any retail products available via a pre-sale or a pre-order

True

200

True or False

A LC can purchase a cell phone/tablet from a cellular carrier

False.

Any purchase that require an account or are tied to a specific carrier are not allowed to be completed by concierge. 

300

Why cant a concierge purchase any item from a auction site?

We can not guarantee the authenticity of the product. 

400

True or False

LC can purchase a Hermes Birkin Bag for a CM.

False 

Many ultra-high end brands require an existing relationship with customers prior to selling highly-sought after items and do not offer any online purchase options for those specific items (like the Birkin bag)

500

When creating the event in OPUS what should be the event topic?

Lifestyle Products