Electric
D55
What's the flow called which we send to XOSERVE to kick start a gas switch?
CNF
DC's love me and customers hate me, what am I?
D0010's (READINGS)
Who sends objections?
Who does a rejection come from?
MPAS/XOSERVE
Who sends us an acceptance flow, and what is the flow?
MPAS and D217
What is the flow for a validated gas reading?
I might be wrong, I might be right, but you can't get rid of me!
COS read! d86/mbr/urn
How long does a customer have to resolve the objection?
3 days (very unlikely)
if you receive a gas rejection, what will XOSERVE send?
CFR
if we don't send a D71, what will we get in return?
ESTIMATED D86
What do we send the MAM when we want to appoint them?
ONAGE
Freezing fortnight - what am I?
the cooling off period!
WOR flow!
If you have a D57, what will krakens status say?
"registration rejected"
How many days does the customer have to submit a reading?
5 days before and after SSD (10 days)
if we don't send a UMR, what will we get?
MBR = might be right!!
I'm not an ultrasound, I'm not a X-ray, so what am I?
MRI (Gas MTD's)
D67
A registration can be rejected for debt. true or false?
FALSE - debt would be for an OBJECTION not rejection.
If a customer leaves E.ON Next, what flow will MPAS send us?
D58 = bye bye!
How many days does the DC/XOSERVE have to validate a reading?
between 10 working days and 30 calendar days
Customers desire me, suppliers are sad to see me - what am I?
Final bill! or COS read
Name at least 2 reasons why a switch would be objected to
1) debt
2) occupier account
3) tied into a contract with exit fee's
If a switch has been rejected, we need to sort out the issue for the customer and continue the switch. True or false?
FALSE - the customer must contact their current supplier.