ComOps
This person is the current CommOps AND Systems Specialist manager for North America.
Who is Raed Ali Kurdie?
Flowserve requires an aSAP approval in Flowforce at this dollar value and above
What is $500K USD
This paperwork is required from the customer for Flowserve personnel to be able to handle returned goods.
What is the RGL, SDS, and decon. statement.
These individuals can approve level 1 speed wins requests.
Who is the customer service manager or QRC site leader.
This department was down headcount earlier in the year due to recent organizational changes.
What is the CSR department?
This new program was implemented in 2021 and is the standard quoting program for AE's and CSR's.
What is Trident or TridentCPQ?
These three items are critical to review on a customer purchase order to book a job in SAP.
What are the T&C's, Pricing, and Incoterms.
This is the average published lead time expected for general repairs, from when a purchase order is first approved to when the seal leaves our doors.
What is two weeks (14 calendar days)
An opportunity where Flowserve has a chance to replace a competitor seal with an equivalent or better Flowserve offering to increase market share at customer site
What is a lvl 2 change-out
Objectively, this is one of the best ways to escalate a hot job.
What is picking up a phone
This systems specialist based on the West Coast is responsible for supporting ETO systems requests, as well as technical troubleshooting of systems.
Who is German Diaz?
This is the preferred method of contacting your local CSR group via outlook/email.
What is the group/shared CSR email address.
FSDEDMCUSTSERV@flowserve.com
flsfortmc@flowserve.com
The recommended point of contact for following up on seal repair status.
Who is the CSR/SSR
A pump customer calls you up and says "I need this seal by tomorrow to ship out my pump by month end". This qualifies the seal for a speed wins lvl...
What is a lvl 3 high priority
These adders for mechanical seals are not included in the bill of materials and must be a separate line on the order.
What is certification pricing
The new Product Lifecycle Management (PLM) tool was implemented in 2023 to hold new and legacy documentation/information.
What is Nexus/Windchill
A customer contacts sales for updates on an in progress order. The person you direct your follow-up requests to will be...
Who is the local CSR/SSR
The SE should communicate to this personnel when they are pulling parts to repair a seal.
Who is operational leadership?
When a customer requests expediting of a lvl 1 speed wins job, this percentage of the order price is automatically added to the job.
What is 18%
This system issue causes delays in orders being entered
What is BOM not loaded correctly to SAP
This level of FA requires the seal to be sent to Temecula for root cause analysis.
What is a level 4
This is the appropriate channel for terms review for nonstandard purchase order.
What is CLM (Contract Life Management)
This metric in EDM/Ft.Mac is impacting margins but also customer experience
What is quality
There is an SPIF for booking these types of speed win orders
What is a level 2
This is the SE's biggest obstacle with the QRC.
Thank you for the feedback :)