Claims
Turnaround time for emailed claim forms
What is 24 hours?
Screen used to pick the coverage-change form
What is F13?
F-key from F15 to update customer info
What is F13?
F-key for an unenrolled caller's suppression
What is F23?
Mail method never used for certificates
What is certified mail?
Carrier that can't get claim forms emailed
What is Transamerica?
Form code for family/individual coverage change
What is AD_006?
Who must be on the line to update info
What is the primary insured?
Suppression code entered for "both"
What is B?
F-key to request a duplicate certificate
What is F12?
Screen that flags a bad email address
What is F15?
Processing time for a do-not-solicit request
What is 30–60 days?
Turnaround time for an emailed certificate
What is 24 hours?
Days for carrier decisioning once info's in
What is 7–14 business days?
What to do for a supplemental cancel request
What is follow cancellation procedures?
System won't let you add an email if this
What is previously undeliverable?
Org reachable at 212-768-7277
What is the Direct Marketing Association?
F-key showing past duplicate certificates sent
What is F8?
Phrase owed to a caller reporting a death
What is "our condolences to the family"?
Two info changes this workflow covers
What are address change and phone number?
What must match across multiple records
What is the customer's personal info?
Carrier requiring a verbatim script before F12
What is Minnesota Life?