TEA
This is when General Office should be used for TEA
what is checking emails or other administrative duties
This is the PHONE FDR goal
what is 75%
This is where you check to see if PTO is closed before making a PTO request in Workday
what is the financial shcal
During business hours, this is what you should do if an issue is urgent and requires a hardware analyst to be on the phone at the time of contact.
What is create a reachout to the HARDWARE TIER 1 reachout queue and perform a warm transfer to the HW analyst?
The recommended follow up for a sev 3 case
7 days
Demonstrate how you edit TEA
Demo
This is the WEB FDR goal
what is 72%
Demonstrate where you access Workday learning
demo
This is how you give chatbot feedback within MEDHOST's new AI tool.
what is Give a thumbs up or thumbs down
This is where you can check your FDR opportunities.
what is the Dashboard
T1 must engage with ___ anytime a new feature is requested or a configuration change is proposed.
What is the T2 team
This is how you can spend your TEA when you are caught up on your cases.
Education
work backlog
scorecard or scorecard email
This is where you view goals in workday
What is performance > individual goals
Demonstrate viewing your Dashboard and where to access the teams open cases
Demo