That Don't Spend at
Uncle Sam's
(Foreign Currency)
Uncle Sam's
(Foreign Currency)
This is when a customer is charged for their foreign currency
At the time of the order
This shortcut is used to transfer a PAN# from iCore to DTS
what is copy and paste
This is the temporary password we give to customers when we change their OLB password
what is bank1234
This service can be offered as another way to track debit card transactions
What are debit card alerts
This is when a customer is able to Opt-In or Opt-Out
At any time
This type of foreign currency we do not order
What is foreign coin
Additional FACTUAL info shared by the customer should be added to this section of a DTS dispute
the notes section
This feature to view a customer's OLB as they are also looking at it
what is CSR assist
This account type is entered as "sequence 2" on the card maintenance screen
savings accounts
These types of transactions are covered when a customer chooses to Opt-In
Debit Card Transactions
This is a requirement for ordering foreign currency with FNB
what is being a customer
This type of transaction is often claimed by a customer to be "unauthorized"
online free trials
Secure access codes are good for this length of time
30 minutes
A manager should be the person to set these 2 Card Limit types
what are "preferred" and "special"
The maximum number of Fresh Starts allowed in a twelve month period
What are two
This is how long it typically takes to recieve a foreign currency order
What is overnight or next day
This MUST be obtained from the customer when a paper check is being disputed
a police report
Look here to be clued into the fact that a customer is not using the correct username to log in
the "invalid log-in attempts" column
A signer on this type of account can receive a debit card IF they are listed on the Debit Card Agreement
What is business account
This is the annual percentage rate for a Fresh Start
What is ZERO PERCENT!!
This is the system ID for CEIFX
What is 1031
This 16-digit number represents a personal account number
PAN# on a debit card
These 3 categories appear on the Q2 Quick Maintenance form
online banking, voice banking, Estatements
These are the standard daily limits for ATM withdrawals and POS purchases on our debit cards
$275 and $2500
This priviledge is no longer eligible when a Fresh Start is created
Overdraft Protection (OOPS)