TBS 1
write off completed. What letter is pushed to resolve the dispute tag in TBS?
h > f6
What node contains the original intake Questionnaire?
Claim and Dispute Details
What tab can I see all the disputed transactions on a claim?
Overview
'C' is pushed to resolve the dispute tag in TBS. What decision was made on the claim
Denied
YEIS
What node enhances the disputed transaction in with information about chargeback rights to assist with Quavo's automation?
What tab can I check to see who was last in the claim?
Audit
Write off completed. Where should our FRD-Debit and FRD-Credit be?
Fraud Card -> FRD Debit
New Card - FRD Credit
What screen can we go to in order to see the next card or the previously closed card?
YBRC (or shift f12)
What node do we make a pay, deny, or pend decision at?
Investigation
Where can I find letters or emails we have sent to the cardholder?
Communications (bottom right)
Chargeback completed. Where should our CS-Credit be?
Fraud card
What screen can we go to in order to see how many cards are out?
YI11
What node is the chargeback delivered to the association?
Recovery
Where can I check to see if the cardholder has any related cases?
Related claims (bottom right)
We wrote off a charge and credited the cardholder, but we notice now there is a MIC on the cardholder's new account. What should we do?
'i' the MIC
What screen can we see verification information?
YI11
What node is the money movement communication to tbs handled for a chargeback?
Accounting
Where can I go to reopen a closed dispute?