Mercedes
What's one of the pieces of information we can tell an Attorney or CC?
Insd name, Insd vehicle, claim number, and adjusters information
What are the 2 types of claims we do not file?
Kemper Life insurance claims and AACC claims
When do we not set up an MOI? Give at least one example.
PNIE, Atty/CC/Agent call, no COLL/COMP, IV stolen, unknown IV location, no damage (like a tow reimbursement claim)
Do we set up an Early Tow for a claimant?
NO
Can I set up an Early Tow for an insured who's vehicle is a PTL and is located at their house?
If they have coverage, yes!
What is the default policy number we use for unverified claims with no policy number given?
9999999
Can we set up an MOI on an unverified claim?
No
What is an Excluded Driver?
This is a person who is likely living in our insured's home when our insured signed up for their policy and to avoid paying a higher premium our insured had them specifically excluded.
What are some red flags?
Unlisted vehicle, unlisted driver, excluded driver, recent lapse in coverage, new policy, hit and run with no police report, DUI, and prior loss with similar damages to name a few
When would a "default code" be used?
Customer does not know or did not obtain information, or call disconnected during the new claim process
How can you search for a policy number format?
On SharePoint, or step one of creating a new claim where Underwriting group is located.
When should you run a TLDE?
On every claim
What is a Non-Owner policy?
The definition of non-owner is someone who doesn’t own a vehicle but is usually required by the state to have mandated, state minimum, insurance. These people normally do not own the vehicle and borrow vehicles or rent vehicles regularly. These people usually are also high-risk drivers and/or have had DUIs.
How would you code this loss? “I was backing from my parking spot, and someone came really fast and drove by and hit the back of my car!”
Backing Loss/Insd backed into Clmt
When should you put a note in a claim?
On any new claims or existing claims you receive a call about.
What is the email address for Companion Claims?
newclaim@kemper.com
What would be the proper code for this type of loss? "There was flooding in my area and my vehicle was under water."
Comp- Flood
Name one of the most helpful websites Kemper has to offer.
SharePoint and MyKemper page
What should you do when you get an error message about a policy when creating a new claim?
Check with people to make sure you have the correct one, and if you don't you file unverified.
When should you send a caller to Policy Services?
If they need to check coverages, pay a bill, add/remove a vehicle, or change account info
When should you file a claim?
ALWAYS
An unlisted driver is someone who was driving our insured’s vehicle who isn’t listed on the policy.
When should we file a glass claim?
When there are damages other than glass to the IV, or theft of items from the IV.
What do you do when someone calls with little to no information on a new claim.
Gather as much as you can, and put unknown for everything that is not known by the caller.
What does PMOI stand for?
Preferred Method of Inspection