Auto General
Email, Phone, Address.
What is contact info is required for the primary parties?
A theft claim that Prime will keep, and requires frontloading.
What is a Partial Theft?
Evidence of the loss in action.
What is video?
Who's tree is it?
What is questions to ask when tree lands on property
Name, Address, Phone and Email.
What is the injured party information?
Caller Name
What is required to ask of any FNOL caller?
A theft claim that should be transferred to Core
Example: 7:10am Monday 5/12/25, NI noticed water in the hallway outside of the bathroom.
What are the time and way the loss was discovered?
Contractor in mind for repairs? Document them on Add'l info
What is asking insd about a contractor?
Contact information of this 3rd party aiding in physical care for the injured party.
Who is the medical provider?
Description of the loss, including direction of travel, specific damages, time and location, etc.
What are the detailed facts of loss?
The person who may have been responsible for the theft.
Who is the Suspect?
Advise the insured to not discard this or disturb this until the assigned adjuster gives approval.
What are the property, product, or loss site/scene?
Has the work been started, completed, not begun?
What is "current state of dmgs"
Legal representative, for whom contact information is required.
What is an attorney?
Details regarding non-primary 3rd parties, as well as any relevant information that does not have a clear field to enter in the FNOL filing.
What is the Additional Comments section?
Potentially used to establish proof of loss by providing recorded images of the loss.
WHat are cameras in the area?
Examples would be toilet, fridge, dishwasher, hot water heater, water line etc.
What is the loss origin?
An additional question you can ask insured regarding any home property damages
What is were you home when this happened
A non-primary 3rd party whose statement is needed.
What is a witness?
The 3 parties identified in an auto loss.
What are Drivers, Passengers, and Wittnesses?
The location, time, and police report number
What are the required details of a theft loss?
The service involved in assisting with the loss and damages.
Who is a Public Adjuster, Plumber, water mitigation company
How long until Prop rep is in contact with insd?
What is 24-48 hours
Detail description of the injuries and surrounding circumstances leading up to and during the loss.
What are the BI facts of loss?