Attitude
What is an example of a positive attitude?
Saying something that is nice, good, or kind
What is a co-worker?
A person that you work with
Do people say bad words at work?
No
What is appearance?
The way that you look and how yourself to others
When should you get up in the morning?
With enough time to shower, dress, eat, and get to work
What is an example of a negative/bad attitude?
What are customers?
A person who buys something from a business
How should you dress for work?
Clean clothes, showered, uniform if you have one.
What does it mean to be on time?
Getting somewhere when you are supposed to, not late
What is an alarm?
The device to wake you up.
(Do you use one now?)
How can you show a positive attitude? (come up and show us)
Smile, nod at someone, wait your turn, staying calm, etc
What does it mean to communicate an idea?
Share with the team ideas that you have and listen to others ideas
What are rules?
A list of things that tell you what you can or cannot do
What is good hygiene?
The way that you clean and care for yourself
If you are running late to work, what should you do?
Call your boss or co-worker to let them know.
How can you show a good attitude on the phone? (ex: A customer called and is mad about something)
(any/all of these) Greet them, ask them how they are, listen to them, tell them you will try to fix the problem, don't get upset
What does it mean to make a plan?
A step-by-step series of ideas
What is someone's personal space? (and why should you respect it?)
The close area around a person (you should respect it because people don't like it when you get too close)
To Do: Two people come up and demonstrate the appropriate space
When you use the bathroom, what should you do EVERY TIME YOU LEAVE?
Wash your hands (even if you just went in to check the mirror, GERMS!)
With enough time to make sure you are not late
Scenario: A customer comes in upset at you for making the wrong coffee drink what do you do?
A) Tell them you made the correct one
B) Apologize, offer to make it again
C) Ask them what they want you to do?
B) Apologize, offer to make it again
What makes a good team
People who want to work together, people that don't get upset and communicate their ideas, etc
If you have a disagreement at work, what should you do?
Have a calm conversation with the person about what is wrong.
What is a routine?
(Bonus: what is YOUR morning routine?)
Something that you do as part of your daily schedule.
(Bonus: shower, get clothes on, brush your teeth, eat breakfast)
Being late happens, what should you say to your boss if you are?