Orientation 101
How long do you have to opt in or opt out of benefits through Employee Navigator?
A. 30 days
B. 60 days
C. 90 days
D. 6 months
C. 90 days
How many monthly staff meetings are you required to attend each year?
A. 6 out of 12
B. 9 out of 12
C. 10 out of 12
D. 11 out of 12
D. 11 out of 12
When writing a service note, how should you refer to yourself?
A. I
B. We
C. Staff
D. By your first name
C. Staff
Your note is locked and you need to go back and edit something in the note. Which form should you submit?
A. Request Activity Record Deletion
B. Request Activity Record Unlock
C. Change in EVV/Payroll Time v2
D. Priority Payroll Correction
B. Request Activity Record Unlock
You have a question about an individual or are unsure what to do during a shift. Who should generally be your first point of contact?
A. HR
B. Your PM
C. Payroll
D. EVV
B. Your PM
How many shadowing shifts must you complete before independently billing with an individual?
A. None
B. One
C. Two
D. Three
C. Two
When attending a staff meeting, do you select billable or non billable time, and what type do you select?
A. Billable, Training
B. Billable, Meeting
C. Non billable, Training
D. Non billable, Meeting
D. Non billable, Meeting
What do O, P, and S stand for when documenting goal data?
A. Outcome, Plan, Service
B. Objective, Progress, Support
C. Opportunities, Prompts, Successes
D. Observation, Participation, Service
C. Opportunities, Prompts, Successes
You need an activity record/note completely deleted. Which form should you submit?
A. Request Activity Record Unlock
B. Change in EVV/Payroll Time v2
C. Request Activity Record Deletion
D. EVV Correction Form
C. Request Activity Record Deletion
You need your regular work schedule changed. Who should you contact?
A. Your PM
B. Your Liaison
C. HR
D. Your Regional Manager
D. Your Regional Manager
When will you receive the orientation survey in your email?
A. 7 days after orientation
B. 14 days after orientation
C. 30 days after orientation
D. 90 days after orientation
C. 30 days after orientation.
Make sure to include your name when completing the survey. Even though the survey is anonymous, your name tells the system to release your orientation bonus.
How much time should you enter for a staff meeting?
A. Always 30 minutes
B. Always 1 hour
C. The exact amount of time you personally attended
D. The amount of time the person leading the meeting tells you to enter
D. Enter the amount of time the person leading the meeting tells you to enter.
If an individual has several different opportunities to work toward the same goal during a shift, how should they be counted?
A. Record one opportunity for the entire shift
B. Count only the opportunities where staff provided a prompt
C. Count only the opportunities completed successfully
D. Count each opportunity individually
D. Count each opportunity individually.
Which form should you use if you need to correct the time, date, service, or location of a shift?
A. Request Activity Record Unlock
B. Request Activity Record Deletion
C. Change in EVV/Payroll Time v2
D. Staff Information Change
C. Change in EVV/Payroll Time v2
You want to purchase something that you will need reimbursed for. What should you do BEFORE making the purchase?
A. Purchase it and submit the receipt afterward
B. Get prior approval from your PM
C. Contact HR for approval
D. Submit it in RAMP first
B. Get prior approval from your PM before making the purchase.
After approval and purchase, submit the receipt in RAMP under New Reimbursement → Out of Pocket and include your PM’s name and that they approved it in the memo.
You have a question about your bonus. Who should you contact?
A. Your PM
B. Your Liaison
C. HR
D. EVV
C. HR
Where can you find the monthly staff meeting calendar?
A. Only by asking your PM
B. Only in SetWorks
C. ADP and the Helpful Resource Guide Georgi sends out
D. Employee Navigator
C. ADP and the Helpful Resource Guide Georgi sends out.
Which sentence is written correctly for a service note?
A. “I helped John make his lunch.”
B. “We went into the kitchen and made lunch.”
C. “Staff assisted John with preparing his lunch.”
D. “John and I made lunch together.”
C. “Staff assisted John with preparing his lunch.”
After submitting a request to unlock or delete a note or correct EVV, how will you know when the request has been completed?
A. Your PM will text you
B. EVV will email you
C. You will receive a notification from ADP
D. You will not receive a notification
B. EVV will email you when your request has been completed.
You need time off. What should you do?
A. Tell your individual you will not be there
B. Only tell your PM
C. Email centralpm@fbhi.net, CC your Regional Manager, and wait for approval from all PM's that oversee your cases
D. Assume you are approved if nobody responds
C. Email centralpm@fbhi.net and CC your Regional Manager. Wait for each to respond that the time off has been approved. If you do not receive a response, follow up.
Once you are out of your first 90 days, you can submit PTO through ADP.
Before independently providing services to an individual, what important information should you review?
A. Only their weekly schedule
B. Their payroll information
C. Their ISP and relevant support information
D. Other staff members’ notes only
C. Their ISP and relevant support information.
When are monthly trainings due, and what should you do with your ADP training certificates?
A. Due the 15th and send certificates to your PM
B. Due the 20th and upload certificates to SetWorks
C. Due the 25th and email certificates to trainings@fbhi.net
D. Due the last day of the month and keep certificates for your records
C. Monthly trainings are due by the 25th, and ADP training certificates need to be emailed to trainings@fbhi.net.
Which best describes what your service note documentation should include?
A. A general list of everything that happened during the shift
B. Only what the individual did successfully
C. Only what staff did during the shift
D. What staff did, how it relates to the individual’s goals, and how the individual responded/outcome
D. Documentation should show what staff did, how it relates to the individual’s goals, and how the individual responded/outcome.
You submitted an EVV request but have not received an email saying it was completed. What should you do?
A. Assume it was fixed and move on
B. Let the mistake go if it is minor
C. Submit the same request over and over
D. Follow up with evv@fbhi.net
D. Follow up with evv@fbhi.net. Do not let an EVV or documentation mistake go just because you have not received a response.
You arrive at an individual’s home and they tell you they are sick and do not want services. What should you do?
A. Leave immediately because they declined services
B. Text your PM once and leave
C. Contact your PM and make sure you speak with them. If you cannot reach them after 3 attempts, contact the Regional Manager
D. Stay for your entire scheduled shift no matter what
C. Contact your PM and make sure you speak with them. If you cannot reach your PM after 3 attempts, contact the Regional Manager.
What happens next depends on the situation. Do not automatically leave. For example, if the individual requires 100% supervision and their guardian has already left, you may need to stay until another appropriate person arrives.