Server Etiquette
What is more important: speed or hospitality?
What is both matter, but hospitality should never be sacrificed
Name all current draft beers and the house wine brand.
What are Back Creek Blonde Ale, RAR IPA, Evolution IPA, Havescourt wines
When setting a dinner table, this is the side of the plate which forks must be placed
What is left side
Who is responsible for ensuring desserts are stocked, making the desserts when they are ordered, and cleaning the dessert station?
What is expo
Name all six steamer items.
What are crabs, clams, mussels, corn on the cob, peel and eat shrimp, crawfish
All participate: A guest is looking for a recommendation; name your top two dishes and top drink you recommend, and explain it as if you are recommending it to a guest.
Two dishes, one drink from all players
Name 3 drinks you can upsell.
What are (any 3 cocktails)
This is the first person at the sweetheart/head table who should be handed their plate or drink
Who is the bride
What is one closing duty that if not completed will attract fruit flies overnight, and who is responsible for cleaning it?
What is emptying the dump bucket, server assistants
What menu items change daily?
What are the vegetable of the day, flatbread of the day, daily specials, and drink specials
What is one way you build rapport with guests to create a more connected experience?
Points for a way to build rapport.
Everyone participates: Race to match the name with the type of liquor.
Winner is the fastest, 100 points deducted for each wrong.
This is the term for the detailed packet that contains timeline, menu, & other important details?
What is the BEO
How many s’mores kits need to be prepped during the weekdays? The weekend?
What is 5, 10
What are two ways to upsell the Legit Burger?
What are adding a meat (bacon, crab meat) and substituting for waffle or sweet potato fries.
Identify the four things you could fix to improve the guest experience.
What are ask for another drink, refill water, add a clam bucket, replace fork on the ground
How do you serve a bottle of wine when it is ordered?
What is presenting the bottle, letting the person who ordered taste the wine, pouring the glasses. Extra 100 points if mention the wine chiller for white wines.
If a table has 8 guests, this is the minimum number of servers that ideally should be dropping plates at the same time.
What is 4 servers
What goes in a table bucket?
What are Old Bay, salt, pepper, hot saue, ketchup, crab knives, crab mallets, paper towels, and crab How-To, Wet Naps
Name all the weekly specials.
Wednesday- $5 off Lyon cocktails, Buck a Shuck, $2 off 10oz beers
Thursday- $5 off burgers, $5 draf beers, $10 house wines
Friday- occasional steamer special (bonus 100 if mentioned)
Saturday $2 off all drinks 3-5pm
Sunday- $8 mimosas and $10 bloody marys, brunchfood specials
With a teammate, role play fixing this scenario.
Points for successful role play.
Everyone participates: Pour a perfect glass of wine.
Closest gets the points (tie is possible)
To keep track of meals during a wedding, the coordinator often places these items on the guest’s place card.
What are meal indicators
What are two ways to uphold the full hands in, full hands out policy when going back inside after dropping off food?
Checking trash, taking up bus bins (even when not completely full because the flies be wildin)
Name all 8 gluten free menu items.
What are seared scallops, crab cakes, pork chop, filet mignon, rockfish, steak frites, salmon, arugula salad