Expo & Carryout
Where should you stay out of unless you are cooking or expo’ing?
What must you do after bussing a table before seating a new guest?
Wipe the table and the seat
What should you wear when handling ANY food items?
Gloves
What should you do when you are welcoming a table?
What is the only pancake that has butter on top?
Classic pancakes
What should you do before taking any food out or expo'ing?
Check the ticket, make sure all items are ready, that is topped correctly
What do you do if a customer has a complaint?
Notify a manager
What should you throw away immediately instead of leaving on counters or expo?
trash, dirty gloves, wax paper, empty boxes, etc
Before walking away from a table after delivering their food, what should you ask?
Is there anything else that I can get for you right away? Does everything look ok?
If you turn off a timer in the kitchen, what must you do?
Notify the cooks
What bag does a customer pick up order go in?
white or paper bag
What should you do if something is empty and needs to be restocked (non-food)?
Refill it right away, don't wait to be told
What should you do if something is running low or empty? (food)
Prep more and take the old container to the dish room. Label if necessary
What should you check for first before cashing a table out?
That it is the right table and the right person if it is multiple checks
What color mop should you use for the front of the house?
Yellow
What should you do before handing out an order?
What is the first section that you should start mopping?
What should you do if you need to make another pot of coffee, but all of the pitchers are half full?
Put leftover coffee from one pot into another and use the empty one for new coffee
How should your service be when it's slow?
Engaging, attentive, personal. NOT transactional or dry
Where should employee drinks and food NEVER be placed?
anywhere but employee area
How do you identify if the order needs utensils?
When is the perfect time to stop making coffee?
2pm
What should you do to avoid burning a croissant?
Cut the croissant in exactly half, press both ends down, place the top of both ends facing down, and turn off the top heat setting until the croissant is out
How should you handle a guest who asks whether something can be modified?
Depending on the item, you can ask a manager if it can be done, if you already know that it can be done, explain it, if it can be done but it's more money, explain that it is an extra charge
How many tasks do you have to complete from the cleaning log?
1 Daily and 2 Monthly