FMH Platform
Many Phreesia clients use this login-based tool today
What is 'FMH Portal'
Waitlist Notification Tool
Ability for patient to opt in to join a waitlist to be notified if an earlier appointment becomes available. If that appointment becomes available, the platform will notify the patient and give them the option to confirm the new appointment time
Appointment Accelerator
These 4 FMH bundles are offered to clients
What is 'Portal', 'FMH Essentials', 'FMH Premium', and 'FMH Enterprise'
If they are already live with FMH a good question to ask would be:
"Which tools within FollowMyHealth are you using"
Follow Up Question:
"What is your experience with these"
FMH is short for this Allscripts' term
Follow My Health
Appt Reminders and Confirmations are part of this FMH Tool
What is 'Mobile' or 'Outreach'
Gap-in Care Outreach
Will identify patients who are overdue for specific appointments. Once the patient is identified, the platform will outreach the patient with the option to either schedule their appointment online or call the office to schedule their appointment.
Health Campaigns
The October Auto-On is for Patient Chat and Enhanced Patient Surveys. This FMH tool competes with the later of those two
What is 'Satisfaction Surveys'
Questions like these are best asked to clients during conversations where there may be archive risk
What were your initial goals for adopting Phreesia?
What were you hoping to get out of Phreesia? How did we meet, beat, or miss your expectations?
Can you tell us about your decision making process to use Phreesia and to explore alternative options?
RCMS is an acronym for this Allscripts Product
Revenue Cycle Management Services
ProTip: Allscripts sells practices RCMS and bundles FMH's mobile offerings. If you hear of RCMS, FMH is likely close behind.
This FMH tool is a competitor for Phreesia's Appointment Accelerator
What is 'Waitlist'
ProTip: Urology of St. Louis ran a side by side of both tools during Summer 2021. Accelerator won the business by a landslide.
Appointment Optimization
Gives patient the ability to reply to an automated text message to confirm (or cancel depending on configuration decision made by client) an upcoming appointment.
Appointment Confirmation (Enhanced Mobile)
Online Scheduling is part of this FMH bundle
FMH Premium
When a client mentions an FMH tool, you can use a talk track like this open the conversation for further discovery
That's great you are using ______ through FMH. Phreesia is always invested in improving what we offer to practices we are always trying to understand what types of tools are valuable to the practices we work with,
What is working and what isn't working with this tools?
What else are you currently using with FMH?
Allscripts acquired this company in 2018 to integrate it's capabilities and re-branded under the Follow My Health Name
What is 'HealthGrid'
Additional Info: The acquisition cost was:
$60 million in cash, with an additional $50 million in earn-out payments based on HealthGrid achieving certain revenue targets over the next three years
This FMH product competes with one of Phreesia's Patient Access products. Patients must login to the portal prior to using this timeslot driven tool.
What is 'Online/Self Scheduling' through the FMH portal
Patient Education
Patient specific education that can be triggered pre-visit, at time of visit and/or post care. Education supplied by Health Wise or custom education can be supplied by the client.
Health Campaigns
Understanding which bundle the practice has is with FMH is important for this reason... All Teams
Many Reasons
If they are not yet live, good questions to ask are:
"Which tools are you planning to go live with first"
"How long do you expect implementation will take?"
MPE stands for
Mobile Patient Engagement
This FMH Functionality is a Competing Product for Phreesia's Health Campaigns
What is 'Gap-in Care Outreach'
Portal
Provides patients with access to their records, prescription refill requests, upcoming appointments, billing, health tools, etc.
Trick Question: Phreesia does not have a portal or anything that requires a patient to login
These 2 items are essential to all successful Phreesia clients, but are only a part of the FMH Enterprise Bundle
What is 'Mobile Check In (Demographics / Payments) and Clinical Intake & Forms'
If the practice is planning to leave Phreesia for FMH, questions like these can help you uncover potential pain points of the transition
How do you plan to handle intake during the transition and going forward?
This FMH 'dashboard' has the same initials as Canada's largest building
What is the 'Care Narrative' Dashboard
Care Narrative Dashboard is where Allscripts Appt Conf/Reminders are ran through.