Program Access/Civil Rights
During every interview you MUST discuss and document this with the client?
Right and Responsibilities
In all cases, the applicant's identity must be verified. Is the data match with Social Security Administration (SSA) sufficient to verify identity for FAP?
Yes. The SSA data match is sufficient to verity Identity for FAP. (BEM 221)
True or False: If an address clearance was ran and documented at Application, and client still has the same address, it does not need to be ran and documented again at Redetermination.
False
What is the timeframe a client has to return the requested items on a verification check list?
(BAM-130) 10 calendar days (or other time limit specified in policy).
What is required to before denying assistance even if it is clear from the application or other sources that the group is ineligible?
Interview (BAM 115)
If a client wants to apply for benefits, what MUST be available to the client in addition to MIBridges?
Paper applications
Name all 3 factors that would qualify someone for Expedited FAP.
BAM 117:
$150 or less in monthly gross income & $100 or less in liquid assets
They are destitute migrant or seasonal farmworkers & have $100 or less in liquid assets
The group's combined gross income and liquid assets are less than its monthly rent and/or mortgage payments plus the Heat and Utility Standard, or Non-Heat Electric, Water and/or Sewer, Telephone, Cooking Fuel or Trash Removal standards.
Sally receives FAP and the total monthly rental amount is $700. Her roommate, who is not in her FAP group pays $500 to the landlord. What amount should be entered in the shelter expense screen for Sally?
$200
What does the verification check list tell the client and what is the form number?
What verification is required, how to obtain it, and the due date. DHS-3503
True or False. It IS required for a client to verify all countable income before an application can be denied for exceeding the income limit.
True (BAM 115)
To ensure individuals rights are honored and that individual responsibilities are explained in language the individual understands, what 2 areas MUST be updated?
Written language, Spoken language
For what 3 reasons would you extend an Expedited FAP application on Day 7 after the application date?
BAM 117:
Client has not...
Completed the application form.
Provided verification of identity
Completed the scheduled interview
When using "other acceptable" as verification what must you do in order for it to be correct?
Case comment why "other acceptable" is being used as verification.
How many days prior to a FAP closure should a closure notice be mailed to a client?
(BAM 220) at least 11 days before the intended negative.
Per BAM 115, an appointment should be scheduled within the first ____ days from the date of application.
20
An application or filing form MUST be registered if it contains at least the following information:
Name of the applicant, Birth date of the applicant (not required for FAP or CDC), Address of the applicant (unless homeless), signature of the applicant
At application, the client mentioned income during the interview that was not listed on the application. The client states the last paycheck was 6 weeks ago, which is more than 30 days prior to your application date. Do you send a VCL for the income? Explain why/why not.
BEM 501
NO. The income and the last paycheck was more than 30 days prior to your application date. The income does not need to be added or verified, but does need to be documented on IG and/or case comments
At Redetermination, when are we allowed to close FAP for failure to provide verifications?
Verifications must be provided by the end of the current benefit period or by the VCL due date, whichever allows for more time.
During what timeframes can a FAP application be subsequent processed?
(BAM-115) On or before the 30 day or between the 31 and 60th day.
True or False. A client applies for FAP on 04/15. The worker attempts two cold calls on 04/15 to contact the client for an interview. The worker cannot reach the client, so an appointment notice (appt set for 04/22) is sent out to client. The worker attempts to contact client on 04/22, but did not reach the client. The worker schedules a new appointment for 04/29. The worker does not attempt to contact the client on 04/29. The worker is able to deny the application on the 31st day due to client failing to complete the FAP Intake Interview.
False (policy clarification received 03/13/24)
Where in Bridges can you find the negative action date for the most recently certified FAP EDG?
Click on the hyperlink for the most recently certified FAP EDG – Click the hyperlink for the EDG# at the top – Under EDG Summary Information you will find the Negative Action Effective Date listed in the bottom right corner.
A worker sent a VCL requesting proof of job loss. The client has contacted the office and stated they have reached out to the employer and are unable able to get the proof. The client asks the Department for assistance. The worker is given the employer’s contact information. The worker made several attempts to reach the employer (left messages and sent emails). The employer did not respond to any of the worker’s attempts. The failed attempts were documented in case comments. After the VCL date, the worker denied the application. Is this considered a correct denial?
BAM 130:
NO. The client must obtain the required verification(s), but the local office is responsible to assist in obtaining the verification if help is requested by the client. Document collateral contact attempts and approve the FAP.
At Redetermination, a client reports on the DHS-1010 that their rent increased to $500 per month (current rent amount in Bridges is $200). The specialist pulls the CI and under MSHDA it states the client’s total rent is $1100 per month and the client’s portion is $300. The household is SDV, so an interview is not required. The specialist decides to update the rent to $500 since client attestation is an acceptable form of verification. Is this correct? If not, what should the worker have done instead?
No. Worker should reach out to the client, reach out to MSHDA, or send a VCL to verify the discrepant information.
When a client is no longer eligible or requests their FAP to be closed, what should the worker do in regard to the client’s case in Bridges?
Enter all appropriate information, including verification sources.
Document ineligibility or the client’s request for program closure.
A client applied for FAP on 05/01. The phone interview was completed on 05/14. The case worker processed the application and pended the case for income verifications. The verifications were due by 05/24. The case worker denied the application on 05/26 due to the client not returning verifications. The client submitted the correct income verifications on 05/28. The client called the office wondering about the FAP being denied. What should be done with the denied FAP application?
Reinstated back to 05/01 due to client complying with all requirements. (BAM115)