Industry & Segment History
This segment represents almost 80% of the foodservice industry, and includes operations like chain restaurants.
What is the Commercial segment?
This industry segment, including fast food, grew quickly in the 1940s and 1950s due to the rise of the highway system.
What are Quick-service/fast-food restaurants?
This term describes personal attributes like interpersonal abilities that dictate how you interact and work with others.
What are Soft Skills?
This organization uses a Diamond rating system for lodging and food service establishments, with its highest tier being Five Diamond.
What is AAA (American Automobile Association)?
This is generally the primary goal of the F&B division in a Limited-Service Hotel, where they aim to provide value.
What is to provide complimentary breakfast (or value-added service)?
This ancient Greek concept required a host to be generous to guests and a guest to be courteous to the host.
What is Xenia?
The rise of platforms like Airbnb is an example of this modern trend disrupting the traditional lodging industry.
What is the Sharing Economy?
Being flexible and able to adjust to new conditions or changing responsibilities is defined by this soft skill.
What is Adaptability?
This is the symbol used by the Forbes Travel Guide rating system.
What are Stars?
Compared to a Full-Service Hotel, a Limited-Service Hotel typically has this characteristic regarding F&B staff.
What are Lower F&B staffing needs?
This French entrepreneur is credited with opening the first public restaurant in Paris in 1765.
Who is Boulanger?
This is a major challenge in food service, often involving working holidays and weekends.
What are Long hours and weekend/holiday work?
This back-of-the-house role, where many successful restaurant owners began, is an entry-level job.
What is a Dishwasher?
This type of travel is for pleasure or personal reasons, often planned well in advance and focused on amenities.
What is Leisure Travel?
This type of amenity enhances a guest's stay and is often included in the room rate, such as free Wi-Fi.
What is a Value Added/Complimentary amenity?
During the Middle Ages, these religious institutions primarily provided hospitality to travelers.
What are Monasteries?
This modern trend, focusing on eco-friendly practices, is a major consideration for hospitality businesses and consumers.
What is Sustainability (or eco-friendly practices)?
Working effectively with others to achieve a common goal is the definition of this key soft skill.
What is Teamwork?
This type of hotel property provides a wide range of services, including restaurants, concierges, and room service.
What are Full-Service Hotels?
This is a core function of the Front Desk during the Check-In process.
What is Room assignment and key card distribution?
The invention of this transport system in the 1820s increased the need for hotels and restaurants near train stations.
What is the railroad?
This organization originally compiled their guide in 1900 to create a demand for automobiles and their tires.
What is the Michelin Guide?
This soft skill involves analyzing situations and developing logical solutions.
What is Problem-solving?
Quality of services and facility maintenance are key factors listed in hotel rating judgments for this type of accommodation.
What is Lodging (or Hotels)?
This type of amenity, such as a conference room or ballroom rental, directly generates income for the hotel.
What is a Revenue Generating amenity?