Introduction
The area where the cooking and prep work take place.
What is back-of-the-house?
How you should greet every customer.
With a smile and a pleasant greeting.
The server does this after taking an order.
What is repeat and check the order.
A life size king.
What is the Burger King logo?
Two classifications of employee work locations in a restaurant.
What is front of the house and back of the house?
What is the front-of-the-house?
A person's first thought of another person
What is a first impression?
Red-Headed, freckled, girl
What is the Wendy's logo?
This is a complete program that delivers consistent food safety training to employees
What is Serv Safe Food Handler Certification?
At least three of the areas that make up the front of the house?
Any of the following: What are Entry, waiting room, dining area, restroom, bar, outdoor seating, hostess station?
Tips for being an exceptional host/hostess.
(List any of the following) What are 1) Smile 2) Dress the part 3) Look professional 4) Be ready for adversity 5) Don't Talk Too Much 6) Don't Talk Too Little 7) Keep things organized and clean 8) Be smart about large groups?
Listening attentively to your customer.
What is active listening?
A green mermaid.
What is the Starbucks logo?
The five factors of branding.
What are the name, the logo, the tagline, the food, and the website
The back of the house areas.
What are the kitchen, employee area and office
At least 3 responsibilities of the hostess/host.
(Any of the following) Answering the phone, greeting guests, be aware of the flow or service, cashing out customers, packaging take out orders.
Three of the six steps of service.
What are: 1) Greet the table & take drink orders 2) Take the food order 3) Deliver the food 4) Check back 5) Pre-buss 6) deliver the check
A purple bell.
What is the logo for Taco Bell?
Three of the five factors of branding.
What are the name, the logo, the tagline, the food, and the website.
Three Front of House Positions
List any of the following:
What are general manager, front of house manager, head waiter Sommelier, waiter, server, host, hostess, food runner, bar back, food runner, busser
Three of the six steps of presenting the check.
Name any of the following: Make sure all items ordered are on the bill - Present the bill flat - Check (confirm) to see if they will be paying with cash or credit - Follow the restaurant's procedure to run the payment - return the receipts to the customer - smile and thank the customer for their business
What is the Hardee's logo?