Steps of Service
Why do we always use a tray when running drinks?
What comes on the Salsa Verde Taco?
Bonus: What is it served with?
What day is our wine special?
Bonus: What is the wine special?
Thursday
Bonus: Half price bottle
What does L.A.S.T stand for? Hint, this is our guest recovery standard
Listen, Apologize, Solve, Thank
Where do Team Members Park?
In the back
What are acceptable forms of ID?
Bonus: What are unacceptable?
driver license, passports or military IDs
Expired IDs, Student or work IDs, Birth certificates, Social Security cards, Interim or temporary driver's licenses, U.S. Government Immigrant identification cards
What type of protein do we offer for our quesadillas
Bonus: What protein do we offer for our salads
brisket, shrimp, grilled and chilled chicken
Fried Chicken, grilled Chicken, shrimp
What is in the tiki rum punch
bonus: Flavor profile
Ingredients:
Flavor Profile:
Sweet and refreshing. It's like drinking a tropical vacation.
What is our Mission Statement
Bonus: What does this mean?
Creating Moments worth Savoring One wing, one pint, one game at a time
How many cocktails do we have on draft?
Bonus: what are they?
2
Lagloria and staycation
What do we always give a Brewniversity Member at the end of their visit when we deliver the check?
Bonus: What information is on the Chit?
A Chit
Any credits earned, and amount of reward dollars left
How many dips, carrots, and pieces of celery do Guest get when they order a 20 pack of wings?
Bonus: How many flavors can the guest get with 20 wings?
2 dips, 6 carrots, 6 pieces of celery
Bonus: up to 4
What type of beer would you suggest to a guest who loves the tito's strawberry lemonade?
Bonus: What are the garnish differences between the NA Strawberry Lemonade, Titos strawberry lemonade, and Strawberry fields
Sour - they enjoy the tart
What are all your manager's names
Bonus: and AOR
Eydie: General Manager
William: AGM
Ray: Kitchen Manager
Danielle: Bar Manager
Chris: FOH Manager
What time do we close on Thursdays?
Bonus: All of our hours
1 am
Sun - Wed: 11 - 12, Thurs - Sat: 11-1
How do you get bonus points on a shop?
open the door
What comes on the Green Chili Burger?
Bonus: Which Burgers only come with one smash patty?
two smashed all-beef patties, sliced pepperjack cheese, pickled jalapenos, charred poblano relish, and salsa verde on an Engelman’s brioche bun.
Bonus: BBQ Brisket Burger & Kids burger
What are the 4 beers of the month you are opening with?
Two Hearted, Hazy Hearted, Oberon eclipse, amber ale
What does W.A.R.R stand for
Write, Ask, Repeat, Review
How do you run food to the bar?
Bonus: How many seats are at the bar?
check seat number and name, find seat on the outside of bar, and announce guest name as you are handing off food
Bonus: 25
Show me a perfect greet.
Bonus: Another person on your team shows me theirs
FDS: What do you mention when sitting a guest at a table
First-time guest, BOTM, Fresh Never Frozen, 1st time guest, Brewniversity, Favortite App suggestion, server's name.
FDS: Point to drink menu, mention server's name, Lunch menu (if lunch time)
What comes on the Sesame Chicken Crunch Salad?
Sesame Chicken Crunch – greens blend, grilled chicken, shredded carrots, shredded cabbage, edamame, cucumbers, mandarin oranges, crispy wontons, and a sesame ginger dressing.
What is the difference of a nitro pour beer?
Nitrogen is not water soluble, so the nitro bubbles fall to the bottom of the glass while the CO2 rises causing the cascading effect. When you drink a nitro beer you'll notice a thicker and creamier head that you don't get with a regular CO2 beer
Explain the entire floor chart to me
:)
What would cause a guest not to earn their credit if it is a new beer?
Bonus: How do you fix this if you catch it before the guest leaves?
Moving beer on check, wrong beer in the POS (doesn't match the beer menu)