MANAGING CHANGE
What is 80%
Most essential function of management
What is planning
Belief that leaders are born with leadership traits
What is Trait Approach
3 types of communication
Verbal, non-verbal, written
Disciplinary stage that is considered coaching
What is a Verbal warning
Description of high touch organization culture
What is hands-on interactions and relationships
Theory where making a decision depends on the situation
What is Contingency Theory
Type of skills top management mostly use
What are conceptual skills
2 things that specifically influence verbal communication
What are pitch, volume, speed, clarity, accent
2 situations that could result in immediate termination
stealing, physical contact, alcohol/drug use, destruction of property, firearms
Two signs of resistance to change
What are: missing meetings, absenteeism, poor work performance, gossip, sarcasm, criticism, non-verbal cues
Theory that believes people are only motivated by incentives
What is classical theory
Belief that leadership skills can be learned
What is skills approach
2 things that specifically influence non-verbal communication
What are facial expressions, gestures, posture, proxemics, eye contact, touching, appearance
4 stages of discipline
verbal, written, suspension, termination
4 stages of change
What are 1. shock/denial; 2. fear, anger; 3. acceptance; 4. commitment
Theory that recognizes events are rarely controlled
What is Chaos Theory
3 of the 5 major leadership traits
What is intelligence, self-confidence, determination, integrity, and sociability
Definition of decoding a message
What is deciphering the message that was received
Disciplinary step that involves giving time off without pay
What is suspension
2 reasons people are resistant to change
lack of understanding, change violates core values, misunderstanding implications, change is not in best interest of organization, Lack of trust, Not sure leadership is serious, change is unfairly selective
Type of power based on followers' identification and liking for the leader
What is referent power
Description of participative leadership
What is when a manager gets opinions from employees but still makes the final decision
Difference between hearing and listening
What is a passive vs active process
Definition of probationary period