SAFETY
This training is mandatory for all staff annually...
What is a Safety Refresher?
When you lock yourself out of state systems, this is the email group to contact...
What is DHS Security?
These agreements must be completed every three years in order for adoption subsidy payments to continue...
What are Adoption Subsidy Renewals/Redeterminations?
The clerical department uses these two methods to issue EBT cards....
What are in person and mail?
In the last year, the fraud and recovery team has received 350 referrals of allegations of fraud. Only 77 of them came from this source...
What is the community "fraud" hotline?
The resource that is available to all staff to find out who our campuses high risk individuals are...
What is the Safety Wall?
The annual tool that is compiled by this team to gauge staff satisfaction...
What is the Engagement Survey?
The federally mandated review process for contracts...
What is Subrecipient monitoring?
Clients are able to drop their necessary paperwork into a dropbox outside the door. That box is checked at what frequency....
What is hourly?
Only 2-5 cases on average are referred for criminal prosecution with the rest of the rule violation cases being pursued administratively with these two penalties...
What are Program Disqualification and the Repayment of Benefits?
This is the speed limit in the parking lot...
What is 10 miles per hour?
These are updated and tracked on a three year rolling basis...
What are the DHS Policies and Procedures?
The conglomerate of fiscal teams that make up CASO...
What are:
1) Contracts
2) Accounting
3) Support
4) Operations?
The first point of contact when clients enter the building and assist in guiding clients to the appropriate area...
What is the kiosk?
Once a claim is established, clients have these four options for repayment...
What are:
1) jet pay/voluntary payments
2) tax intercepts
3) EBT 007
4) Recoupment?
This group was established to assist with safety protocols...
What is the Safety Warden Group?
The monthly report that is presented in front of the commissioners...
What is the Board Report?
This person plays travel agent for the Agency...
Who is Operations/Billie?
Besides EBT services, these three resources are provided to clients the same day...
What are:
1) single meal bags
2) bus passes
3) community resource lists?
The name of the process which includes pursuing an Intentional Program Violation (IPV), where the county must prepare an evidence packet, show the burden of proof, and present the case in front of a judge...
What is an Administrative Hearing?
You will not be let in the building without this...
What is an employee badge?
This state wide report shows monthly statistics to gauge timeliness and error rates...
What are C-Stat Measures?
The four service types paid monthly by accounting via payroll....
What are:
1) Adoption
2) CORE
3) Foster Care
4) Employee?
Last month, the clerical team received 6,762 of these...
What are phone calls?
The new proactive process implemented this year to make sure all established claims are in fact valid by ensuring program rules were followed, the claim amount/timeframe are correct, all required notices were mailed to the client, and the claim was properly documented is called....
What is a claim review?