Gimme A Break
How many days in advance should PTO be requested?
28
Email and Deltek request
It is appropriate to post information about your location and job on social media. True/False
False
True or False: You can wear clothing with political language on it.
False
Who is the first person you contact in the event of the DTW?
Your regional supervisor.
When do you LILO?
When you arrive on location and when you leave.
Name two people which you must share your daily schedule?
What must you do before you make changes to that schedule?
Regional Supervisor & POC
Get prior approval, discuss the change w/RS.
Where do you find the number and the information for tech support?
tech support.
Questions related to: OKTA, Care4, Logging, Moodle Training Site, and all Magellan Systems.
How do you answer your MFLC phone?
Miltiary Family Life Counselor, (insert name) how may I help you?
Who do you contact if you receive an error message when you attempt to LILO?
Regional Supervisor
You are asked to do a program briefing. Where can you find the MFLC Program Brief?
Briefings and Presentations
When you call out sick for the day, what do you do after you contact your RS and poc??
Mark "No LILO" in salesforce.
What is the last thing you do when completing a DTW?
Document the activity in Care4.
When do you read the limits of confidentiality?
Before EVERY session with a client.
Where can you find your W-2 for taxes?
Go into Workday and click on Benefits and pay.
Where can you find the Magellan approved email signature for your email?
Can a MFLC take LWOP if they have 14 hours of PTO in their bank?
Can a Mflc take 3 hours of LWOP?
No, if a MFLC has PTO, he/she cannot take LWOP, they must use their PTO First. All LWOP is approved at the discretion of the RS.
NO, LWOP must be taken in 8 hr increments.
When is it ok not to read the Limits of confidentiality before a session?
When you have a signed consent form for a child. (CYB MFLCs Children ONLY)
What do you do if you have a question pertaining to medical insurance or benefits?
Go to Vern and conduct a search.
If it is not found, go to:
Knowledge Base
Create a case and enter a case.
How often should a MFLC check his/her email and phone?
AT LEAST twice a day. Once in the morning, and once in the evening.
Who is the Region 3 Regional Director?
Douglas Fotia
MFLCs can sign a consent form from other providers to communicate client's needs and provide updates to?
True/False
False
We do not sign anything for anyone. We do not fill out documentation
How can a conflict of interest be harmful?
A COI could deter military members and/or their families from seeking services of the MFLC PRogram.
(inappropriate relationships, boundary issues, promoting self-interests, politics, religion, biases) p. 10
Who do you contact if you believe a new conflict of interest has arisen?
Supervisor and email MFLCCOIForm@magellanhealth.com
When do I add my time to the my timesheet in Deltek?
In order to be in line with our Service Level Agreement, we must complete our time in Deltek at the end of every workday.
(as well as LILO and Care4 Activities)