Guest Comfort & Convenience
What item should be offered with drinks automatically?
What is at least one fresh snack?
This is what you say after a guest thanks you for the bill
What is "It was my pleasure" or "Thank you, we hope to see you again"?
Menus and check presenters should always be in this condition.
What is pristine and undamaged?
This is the max time to greet a guest after seating
What is one minute?
When pouring wine, you must always show this.
What is the wine label?
What should never require a guest to ask for at the end of service?
What is a pen to sign the check?
This tasting gesture should be offered with wine by the glass.
What is offering a tasting sample?
A guest's table or bar area should never be left with these.
What are empty glasses or dirty dishes?
This is the proper time to offer another round after a glass is finished.
What is within one minute?
Not all reds are the same — this is what defines a full-bodied wine
What are higher tannins, alcohol, and richness?
This should be offered with the bill to ensure convenience and discretion.
What is discreet and timely collection of the signed check
Asking this question shows true interest in a guest's drink.
What is "How are you enjoying your wine/cocktail?"
What condition should the beverage menu always be free from?
What are stains and wrinkled pages?
This is the drink service time limit at the table
What is five minutes?
This part of the wine service was missed when a bottle was emptied.
What is completing the pour with a fresh bottle?
This amenity enhances beverage service and adds comfort.
What is offering a fresh snack with drinks?
Guests should never feel like this after a social interaction with staff.
What is unacknowledged or dismissed?
This should always be grammatically correct and up to date.
What is the beverage menu?
When service is delayed, this should be communicated.
What is advising the guest of the delay?
When asked for a recommendation, your response should be this.
What is thoughtful, accurate, and informed by wine body and guest preferences?