Structure
The correct ending to "Dear Sir / Madame,"
Yours faithfully,
Minsk is the capital of which country?
1. Nepal
2. Morocco
3. Belarus
4. Poland
3. Belarus
Oslo is the capital of which country?
1. Norway
2. Denmark
3. Finland
4. Sweden
1. Norway
What should you not use in a formal message?
Pronouns
2 opening phrases other than "I'm writing to complain about"
I'm writing to express my strong disatisfaction with
I feel I must protest/complain about...
I am afraid to say I have numbers of complaints about...
I am sorry to say that I was very disappointed with...
Which pair of informal and formal words are NOT synonyms?
1. busy/occupied
2. help/assist
3. begin/receive
4. ask/request
3. begin/receive
Which sentence is the informal way to say: “I regret that I have been otherwise occupied every time you have contacted me.”
1. I have been busy
2. I am sorry I have been busy every time you have tried to call me.
3. I have not been able to contact you.
4. Sorry, I've been busy
4. Sorry, I've been busy
Put "get in touch with" into a formal form
contact
Greeting that is used with "Yours sincerely"
Dear Mr. Smith, Dear Ms. Anna, Dear Mrs. Fin
Australia's currency is...
1. Dollar
2. Pound
3. Euro
4. Sterling
1. Dollar
Name 3 characteristics of a formal letter
No abbreviated forms
Frequent use of the passive
Formal language
Appropriate Greetings and Ending
What does a camel store in its hump?
1. Food
2. Water
3. Waste
4. Sand
1. Food
Pick the combination of words that are informal:
1. due to and require
2. assist and receive
3. help and give
4. occupied and possess
3. help and give
Structure of the main body
New complaint per paragraph
Supported by justification
5 linking words
Even though, however, furthermore, firstly, finally, in addition, on the contrary, in addition,
What is the largest city in the world in terms of population?
1. Chicago
2. Beijing
3. New Delhi
4. Shanghai
2. Beijing
which word defines an assembly of people for a particular purpose?
Meeting
Choose the sentence that uses formal language:
1. I don't care if you do it or not
2. A loss of your name tag should be reported immediately
3. Lots of kids love that kind of music
4. Just yell if you have any problems
2. A loss of your name tag should be reported immediately
Contents of the final paragraph
Suggested action to be taken
Closing remarks
What do they speak in Brazil?
1. Spanish
2. Brazillian
3. Portuguese
4. Latin
3. Portuguese
Explain the complete structure of a formal letter/e-mail
Introduction
Paragraph 1 - reason for writing
Main Body
Paragraphs 2-3 new point per paragraph and justification
Conclusion
Final Paragraph - Summary, Closing remarks
Full name
In which country is the worlds highest waterfall?
1. Peru
2. Venezuela
3. Canada
4. New Zealand
2. Venezuela
Put "I got" into a formal form
I received
Which city has the most hotel rooms?
1. Paris
2. Chicago
3. Shanghai
4. Las Vegas
What was Australia's former name?
New Holland
1. New Holland