Business Critical Services
Name 1 of the 3 BCS tiers.
What is Essentials, Advantage, or Premier?
Name one architecture that is supported by Success Tracks.
What is Campus Networking, Data Center Networking, or Data Center Compute?
A service offering that aligns with agile methodologies and has no pre-defined deliverables.
What is Scrum?
Name 1 Operational Insights reports
What is Config Best Practices, Syslog Analysis, Code Recommendation, Field Notice, HW Lifecycle, SW lifecycle, or PSIRT reports?
*** DAILY DOUBLE ***
Name 1 platform that is needed for CX Cloud.
What is APIC cluster or DNAC?
Compliance and Remediation service provides automation for three use cases. Name 1.
1 - Automation for golden configuration templates
2 - automation to deploy software targets
3 - industry compliance and custom compliance.
When your customer needs case escalation.
What is Priority Case Management?
CX offer that combines Sucess Tracks (L1 and L2) and BCS together.
What is Combined Services?
This service provides test consulting, test automation, and test services on customer or Cisco premises.
What is Solution Validation Services and/or CAIT.
A Method of Procedure (MoP) is provided that documents the necessary steps for a scheduled after-hours event.
What is Change Window Support?
Name 1 of the 5 tiles on CX Cloud.
Assets and coverage, adoption lifecycle, advisories, common cases, and common insights.
*** DAILY DOUBLE ***
Security offering that provides a readiness assessment and emergency response for a breach or attack.
What is Incident Response Retainer (IRR)?
My customer has access to a set of recorded Webexes and a schedule of live webinars for knowledge transfer.
What is "Ask the Experts?"
Price difference or uplift between Success Tracks L1 and Solution Support.
What is 0?
Customer wants a service that provides a hardware refresh plan to accelerate to their new architectures. This is an awesome opportunity for product pull-through!
What is Install Base Lifecycle Acceleration (IBLA)?