Prof Comm
Platforms
Business Etiquette
Supplemental Docs
Letters and Memos
100
Make your decisions about forms and formats considering this element before you do anything.
What is the audience?
100
Conversations on this platform are second only to face-to-face meetings.
What is a telephone conversation?
100
According to Schlobohm and Ryan, you should respond to email in this timeframe.
What is 24 hours?
100
You should include a list of equipment specs, a list of tools, a diagram of parts, a step-by-step process, clear and concise language, and technical support and safety information.
What is good instructions?
100
Spacing in a block and a modified block letter.
What is single spacing (1.0)?
200
The communication focuses on your company's credibility and reputation.
What is external communication?
200
This mode of communication (brief, concise, and immediate) has led to an entire language that accommodates the brevity constraints.
What is text messaging?
200
This element tells you what the email is about and may mean the difference between a 2-hour response and a 2-day response.
What is a subject line?
200
They are standardized expectations for functionality of equipment after rigorous testing of that equipment.
What are specifications?
200
In a block letter, only this element may be centered.
What is the letterhead?
300
Use this punctuation mark after a salutation in a formal professional letter.
What is a colon?
300
This form of communication is suitable to transmit deadlines and put crucial information into writing so the workers are accountable for the information.
What is email?
300
Write several drafts of your communication and proofread numerous times to eliminate emotions and avoid this outcome.
What is flaming?
300
The project start and end dates are included here.
What is the period for performance?
300
Never skip this in a letter.
What is a personal salutation?
400
Water cooler/grapevine discussion is an informal form of this communication type.
What is internal communication?
400
Email is not suitable for transmitting documents without a cover letter or one of these.
What is a transmittal letter?
400
This type of letter is 3 paragraphs, short, direct, and provides company information, and the audience wants to read it.
What is a good news letter?
400
It teaches people how to do things like tear down and rebuild an engine, repair equipment, and meet FAA compliance.
What is a manual?
400
In your cover letter, you should use these in the first paragraph as well as addressing the job title, job number, and where you found the advertisement for the job.
What are keywords from the job advertisement?
500
If a letter is being transmitted via email, mark the document with this word at the end after your signature and signature block.
What is "Enclosure."
500
Don't irritate your audience with regular communication marked with this label.
What is "high priority"?
500
Company name, a blank line, the printed title, first and last name, and position in the company
What is a formal signature block?
500
It gives an understanding to the breadth of a document's topic areas.
What is a glossary?
500
Without your signature block, you are relaying this—and that you are careless, you do not care if the reader replies, and you do not take your position seriously.
What is "white noise"?