Account General
I want to reset my password- your link isn't working right.
What is Logging into Account-Password Reset
How am I supposed to check out if I only have four items? I am not sure whether I will want to keep the fifth item. I received an email that the last item was missed in the package and is on its way but I have no way to track it’s status.
received too few/many items
Can I request a fix ASAP? I have an upcoming trip to Las Vegas and need VEGAS STYLE outfits!!!
Schedule a Fix
I need to extend my payment until the 5th if possible. I want to keep the whole box but had some things come up this week and I get paid biweekly!
What is Return/Charging Window
Can I order something I received and really like in a different color?
Reorder request
Client's Pinterest link doesn't lead to her style board and I could not find it by searching
What is Style Profile/Request Note
Hello - I need help to send back items for Sarah's fix. I was sent lots of items including shoes (which are bulky!) so they all did not fit in the bag that was sent.
Return bag/label needed
I initially had my package sent to the wrong address. I filed a package intercept request with USPS, and they successfully intercepted the box. However, when I checked the tracking number, it says that the package was delivered but I never received them!
Late/Lost Fix
Can you adjust my order summary/bill to reflect the discount without the one item? I would prefer that verses refunding me later. That item was put in the mail yesterday.
Amount/owed billed
I need to return the sweater. It was an exchange but large is too big & medium is too small. Please advise.
Item doesn't Fit
went thru entire questioning and when it got to payment there was no place for my gift card. went to gift cards entered code and you denied.
Question/Issue with Gift Card
I just received my fix and the box is so gross. There is a have a heavy odor and the clothes have stains.
Packaged arrived damaged
I will be out of town because I am traveling for the holiday weekend, hence me scheduling my shipment to arrive before I left. I won’t be able to return it in three days if I don’t want to keep everything which is not my fault.
Fix arrived late
I am supposed to check out if I only received four items? I am not sure whether I will want to keep the fifth item. I received an email that the last item was missed in the package and is on its way but I have no way to track it’s status. Please let me know how I should proceed.
Received too few/many items
I received a green top and cannot wear green shirts. Can I get this in another color? The green dye causes me to break out. I wrote this in my profile. If I can get this in another color. I can keep my whole box.
Don't like; want different style
PLEASE, I have no desire to get anything from your company that does not involve mens clothing for me. That includes getting a promos for your Kids service.
Email Preferences
I received my stitch yesterday, but the "style note" was for a 'Sydney Williams' and did not match the clothes I received.
Style Card Issue
I didn’t mean to make an order I was just browsing and thinking about doing an order in the next month or 2. Please cancel ASAP
Reschedule, skip or places Fixes on hold
My credit card will have a sufficient amount by 3pm EST, Tuesday, July 14. Please recharge the styling fee at that time.
CC Failure/Need to Settle Payment
The one item I'd like to keep (Giovanni Polo) was mis-shaped, with the collar/buttons being crooked and one lapel much longer than the other.
Item damaged/Upon Arrival
I received an email telling me if I didn't like my Fix, I would be refunded- I just got my order and all of the items are out of my budget
Promos/Test Issue or Eligibility
I received a Stitch Fix box that was addressed to me (outside shipping label) but was intended for someone else. I was not scheduled to receive my Fix until Tuesday, September 25th though I have not received a shipping notice yet.
Received Wrong Fix
Client indicated in her feedback that she wants a break but still asked for this Fix.
Reschedule, Skip, or place Fixes on hold
I recently received a pair of Rebel Wilson skinny jeans, and I think I may have found them cheaper at Nordstrom Rack.
Price Match
Item 67460429 is unpurchased. Please go to Kingmob and purchase this item for the client.
Warehouse: Fulfillment