Show:
Communication
Leadership
Situation Monitoring
Mutual Support
Grab Bag
100
A Technique for communicating critical information that requires immediate attention and action concerning a patient's condition Situation Background Assessment Recommendation and Request (page 9)
What is SBAR?
100
1. organize the team 2. identify and articulate clear goals 3. assign tasks and responsibilities 4. Monitor and modify the plan; communicate changes 5. review the team's performance, provide feedback when needed (page 15)
What is Effective Team Leaders
100
The process of continually scanning and assessing a situation to gain and maintain an understanding of what's going on around you (page 20)
What is Situation Monitoring Process
100
Helping others with tasks builds a strong team. Key strategies include: 1. Team members protect each other from work overload situations 2. Effective teams place all offers and requests for assistance in the context or patient safety 3. Team members foster a climate where it is expected that assistance will be actively sought and offered (page 26)
What is Task Assistance
100
I am C- concerned I am U- uncomfortable! This is a S- safety issue! (page 30)
What is CUS
200
Strategy used to communicate important or critical information often during emergency situations (page 10)
What is Call-Out
200
1. Sharing the plan - Brief 2. Monitoring and Modifying the Plan - Huddle 3. Reviewing the Team's Performance - Debrief (page 16)
What is Team Events
200
Status of the Patient Team Members Environment Progress Toward Goal a tool for monitoring situations in the delivery of health care (page 21)
What is STEP
200
Information provided to team members for the purpose of improving team performance (page 27)
What is Feedback
200
A constrictive approach for managing and resolving conflict D - Describe the specific situation or behavior, provide concrete data E - Express how the situation makes you feel/what your concerns are S - Suggest other alternatives and seek agreement C - Consequences should be stated in terms of impact on established team goals, strive for consensus (page 31)
What is DESC Script
300
Using closed-loop communication ensure that information conveyed by the sender is understood by the receiver as intended (page 11)
What is Check-back
300
During the brief, the team should address the following questioning's 1. who is on the team? 2. do all members understand and agree upon goals? 3. are roles and responsibilities understood? 4. what is our plan of care? (page 17)
What is Brief Checklist
300
A harm error reduction strategy that involves 1. Monitoring actions of other team members 2. Providing a safety net within the team 3. Ensuring that mistakes or oversights are caught quickly and easily 4. Watching each other's back (page 23)
What is Cross Monitoring
300
Advocate for the patient Assert a corrective action in a firm and respectful manner (page 28)
What is Advocacy and Assertion
300
1. Team Structure 2. Communication 3. Leadership 4. Situation Monitoring 5. Mutual Support (page 32)
What is Team Performance Observation Tool
400
The transfer of information (along with authority and responsibility) during transitions in care across the continuum. It includes an opportunity to ask questions, clarify and confirm. (page 12)
What is Handoff
400
The team should address the following questions during a debrief 1. was communication clear? 2. were roles and responsibilities understood? 3. was situation awareness maintained? 4. was workload awareness maintained? (page 18)
What is Debrief Checklist
400
Each team member is responsible for assessing his or her own safety status I - Illness M- Medication S - Stress A - Alcohol and Drugs F - Fatigue E - Eating and Elimination (page 24)
What is the I'M SAFE Checklist
400
Empowers all team members to "stop the line" if they sense or discover an essential safety breach (page 29)
What is Two-Challenge Rule
400
1. Inconsistency in team membership 2. Lack of information sharing 3. Lack of time 4. Complacency 5. Lack of Role Clarity (page 33)
What are Barriers
500
strategy designed to enhance information exchange during transitions in care (page 13)
What is I PASS THE BATON
500
1) Hold ad hoc, "touch-base" meetings to regain situation awareness 2) Discuss critical issues and emerging events 3) Assign resources 4) Express concerns (page 16)
What is a Huddle
500
Team Strategies & Tools to Enhance Performance and Patient Safety (Page 1)
What is TeamSTEPPS
500
Timely Respectful Specific Directed Considerate (page 27)
What are Characteristics of Effective Feedback
500
1. Brief 2. Huddle 3. Feedback 4. Call-Out (page 33)
What is Tools and Strategies