GUEST MODEL
Introducing yourself by name, or complimenting a guest, creates this type of connection.
What is a genuine connection?
The gamification app used to continuously coach and develop the team in all things Fossil.
What is 1huddle?
These two newest concept stores show off our Fossil style with elevated personalization highlights- *made* just for you.
What are stores Square One (5903) and TEC(5906)?
What is the SEL Tracker?
This excel document lists current and upcoming changes in promotions.
What is the Promo Tracker?
Completing the look by adding on relevant products and services, is your way of helping the guest complete their journey, boosting this KPI.
What is IPC?
The two crucial steps for preparing an associate for the start of their shift, and recapping the end of their shift with feedback.
What is the Chat In/ Out?
The reigning champ of Email Capture for the District.
What is store Halifax (5916)?
This tool helps project sales using KPI and traffic trends.
What is the Sales Equation Worksheet?
Seasonal product training is found on this platform.
What is LMS?
"Let me show you a few of the new items that just came in so you don't miss them," Is just one example you might say to a guest in this GUEST step.
What is EXPLORE AND EXPLAIN?
The S.M.A.R.T. way to provide direction to the team.
What is Specific, Measureable, Attainable, Relevant, and Time Bound.
Store with the highest % over plan month for March.
What is store Limeridge (5930)?
The name of the tool used to help predict weekly payroll results.
What is the Payroll Equation Worksheet?
This live document has all your go to links for all things visual for each floorset and POG.
What is the Experience Guide?
Looking for clues and actively listening are the keys to delighting in this GUEST step.
What is UNCOVER?
A SEL's best practice for observing and impacting the sales floor; keeping you on *target*.
What is AIM (Assess, Impact and Move On)?
The Store Manager with the longest tenure (going on 13 YEARS)!
Who is Marisa from Niagara?
The minimum volume required to earn flex hours.
What is $45,000?
This is the degree in which all watches should be angled on the TOP shelf in our watch walls.
What is a 90 degree angle.
The amount of times more likely for delighted guests to make a purchase vs satisfied guests.
What is 3x more likely?
The previous name for the Sales Experience Leader.
What is the Sales Support Leader (SSL)?
Amount missed by total District for Q1 ($ or %).
What is -$141,885 or -2.8%?
This often overlooked Key Performance Indicator can affect an associates and/or stores performance in ADS and IPC negatively.
What is Return Rate?
The VM "Top Five" Global Standard Steps to be followed all year to ensure continued success!
1. Directive 2. Connected 3. Daily Store Overview 4. Consistency 5. Marketing and Props