Xfinity Mobile
Sales Call Habits
Comcast potpourri
Know your Leader
Know your Products
100

Current Unlimited price for 2 Lines

$60

100

This call flow behavior, allows you to garner important and useful information about customer household.

What is Discovery?

100
The name of Comcast C.E.O

Who is Brian Roberts?

100

This is the name of your Manager

Who is Erica Bailey?

100

This listening feature to X1 boxes, helps customers find any show, channel, or account info, with one touch of a button.

What is the X1 voice remote?

200

This is the best current promotion for Existing customers, who'd like to add XM.

What is BOGO?

200
These would all be great pieces of information to garner, about a household, during Discovery. 

Who is in the home?

What devices do you typically connect?

What does the family like to stream?

Who is your current provider?

How much does your current mobile carrier charge you?

How many lines of mobile service do you have?

200

These are Comcast's 5 core residential products.

What is internet/video/digital voice/home security/mobile?

200

Current City your stand in Supervisor lives in.

What is Seattle and/or Austin?

200

These X1 boxes are HD and DVR capable

What are all X1 boxes?

300

This the new cost of call and text to Mexico/Canada, on XM 6.0.

What is Free?

300

This is the best section of the call, to show and express Appreciation to the customer, for allowing us to serve.

What is the beginning or opening of call.

300

This Comcast subsidiary, is one of the largest television networks ever.  Has provided great shows like, Friends, Seinfeld, and Notre Dame football.

What is NBC?

300

Your stand in Supervisor has this many children

What is 3?

300

These are the 3 streaming services included in the StreamSaver bundle.

What is Peacock, Netflix, and Apple TV.

400

This is the XM 6.0 monthly cost of having a Smartwatch.

What is $10

400

When presenting/pitching our Products, using these, will add value to your pitch, in an effort to close the sale.

What are tie-backs?

400

This is the state that Comcast was started in.

What is Mississippi? 

400

This is the name of our current Sr. Director

Who is Mike Fasching

400

This is the maximum number of hours of DVR X1 can provide.

What is 300 hours?

500
This is the new XM 6.0 price, for 1 line of Unlimited data.

What is $40?

500

This is the sales behavior, that allows agents to respond, when hearing customers say, "No" to our pitch.

What is Address Concerns/Objections?

500

Comcast is home to 2 of the largest theme parks in the world, located in these 2 states.

What is California and Florida?

500

This is your stand in Supervisors favorite Baseball team

Seattle Mariners

500

This is the 2 line price, for XM Unlimited Plus

What is $80