Geography & Climate
Name the Capitol of The United States of America.
Washington, D.C.
What is a Federal Holiday?
Events, culture, and the life and death of some people who have made a significant impact to their nation. they categorize these events as Federal Holidays and Observance like:
Fireworks and parades
Carnivals and fair
Concerts and baseball games
What is always to be ensured while the opening spiel is being delivered?
Ensure that the account is always branded.
True Or False:
Americans tend to more formal and urge their employees to address them using their respective tiles “Mr.”or“Mrs.”
False - American bosses often urge their employees to call them by their first names.
Read the state names corresponding to their state codes:
NC
TX
SC
AR
AL
IA
KY
NC - North Carolina
TX - Texas
SC - South Carolina
AR - Arkansas
AL - Alabama
IA - Iowa
KY - Kentucky
How many seasons does the United States experience, List out the names?
4 seasons - Spring, Summer, Autumn, Winter.
When is Columbus Day observed in the US?
Columbus Day 2025 is observed on Monday, October 13th.
How can a call be personalized?
Personalize the call by addressing the customer by name. Initiating small talk/rapport building.
True of False:
American families' members are usually a close-knit, interdependent family, religious group, tribe, nation, or other group.
False:
Americans strongly believe in the concept of individualism. They consider themselves to be separate individuals who are in control of their own lives
What do the below US Street Abbreviations mean?
AVE
BLVD
ST
DR
CT
AVE - Avenue
BLVD - Boulevard
ST - Street
DR - Drive
CT - Court
Name a few themed activities that are celebrated during Autumn.
Thanksgiving and Halloween
When and why is Memorial Day celebrated celebrated in the United States?
Federal holiday in the United States for remembering and honoring military personnel who died while serving in the United States Armed Forces.
What method is used while probing to increase effectiveness?
The Funnel Effect method of probing.
What is the meaning of - "I'm all ears"
The person is prepared and ready to listen to what you have to say.
Get the Name right!
Ian Douglas
Jose Gonzalez
Dorothy
Melissa
Ian Douglas
Jose Gonzalez
Dorothy
Melissa
What are the various time zones followed in the United States and share the time difference with respect to IST.
1.Eastern Standard Time (EST): 9:30 AM (9 hours and 30 minutes behind IST)
2. Central Standard Time (CST): 8:30 AM (10 hours and 30 minutes behind IST)
3.Mountain Standard Time (MST): 7:30 AM (11 hours and 30 minutes behind IST)
4.Pacific Standard Time (PST): 6:30 AM (12 hours and 30 minutes behind IST)
5.Alaska Standard Time (AKST): 5:30 AM (14 hours and 30 minutes behind IST)
6.Hawaii-Aleutian Standard Time (HST): 3:30 AM (16 hours and 30 minutes behind IST)
List down a few events/activities that are held/conducted on Independence Day in the US .
Fireworks, Parades, Barbecues, Carnivals, Fairs, Picnics, Concerts, Baseball Games, Family Reunions, Political Speeches and ceremonies.
What are the essential components required in the hold procedure?
P.E.T.A:
Permission: May I put the call on hold
Explanation: Reason for the hold
Time Frame: Specific time - 1/2 minutes
Acknowledge :Thank you for patiently waiting.
What is the meaning of - "to take a rain check"
To say no to an invitation when it is given, but suggest that it is likely to be accepted in the future.
Read the State - City name!
Wyoming - Chyenne
Vermont - Montpelier
Massachusetts - Boston
New Hampshire - Concord
Wyoming - Chyenne
Vermont - Montpelier
Massachusetts - Boston
New Hampshire - Concord
List out a few iconic/historical landmarks from the United States and while stating a fact/a piece of information that was discussed during the class.
Presidents sculpted on Mount Rushmore:
1. George Washington
2. Thomas Jefferson
3. Theodore Roosevelt
4. Abraham Lincoln
Grand Canyon:
The Grand Canyon was formed primarily by the Colorado River cutting through the Colorado Plateau over millions of years.
Statue of Liberty (Lady-Liberty):
Total Eight of the towers - 305 feet, 6 inches
Golden Gate Bridge: The length of the golden gate bridge: The bridge is 1.7 miles long and 90 feet wide.
What are the dishes that are usual present during a Thanksgiving dinner celebration.
Thanksgiving dinner and usually includes roast turkey, mashed potatoes, and salty meat pies.
What is the most effective way of responding to the customers?
Acknowledgement, Assurance and Resolution. Empathy, building rapport.
True or False:
A typical American would always visit the doctors or get checked the moment they feel discomfort or anything out of the ordinary.
True
Using NATO phonetics - Verify the below name:
Danielle
Jacqueline
Stephanie
Kathryn
Danielle - Delta-alpha-November-India-Echoe-Lima-Lima- Echoe.
Jacqueline - Juillet, Alpha, Charlie, Quebec, Uniform, Echoe, Lima, India, November, Echoe.
Stephanie - Sierra, Tango, Echoe, Papa, Hotel, Alpha, November, India, Echoe.
Kathryn - Kilo, Alpha, Tango, Hotel, Romeo, Yankee, November.