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Which of the following is MOST likely to be a benefit of public speaking in front of local groups?
1. You will put yourself in front of people who are potential clients.
2. You will show your reliability as a beauty and wellness professional.
3. You will showcase your ability to utilize social media.
4. You will demonstrate that you are a “glass half full” type of professional.
You will put yourself in front of people who are potential clients.
Being paid an hourly rate is usually the best way for new beauty and wellness professionals to start out because _________.
1. new professionals rarely have an established clientele
2. only those professionals on hourly rates can also receive tips
3. receiving an hourly rate ensures the highest income
4. professionals making an hourly rate also earn the highest commissions
new professionals rarely have an established clientele
Who, among the following, would be BEST suited to chair or booth rental?
1. Someone relying on only one job for income
2. Someone wishing to take a stepping-stone approach to business ownership
3. Someone needing full-time employment
4. Someone who does not have the time to build up their own clientele independently
Someone wishing to take a stepping-stone approach to business ownership
Being a person who always sees the glass as half full is one important way to be which of the following?
1. Reliable
2. Professional
3. Positive
4. Respectful
Positive
Which of the following is MOST likely to increase a beauty and wellness professional’s chances of quickly building a solid and loyal clientele?
1. Employ advanced marketing and publicity strategies.
2. Select a specific location where the competition for clients is saturated.
3. Live and work in a rural area or small town.
4. Concentrate on a common, popular niche within the beauty business.
Employ advanced marketing and publicity strategies.
The BEST time to think about getting your clients back into your salon, spa, or barbershop for their second appointment is _________.
1. before they come in for their first appointment
2. immediately after they leave from their first appointment
3. within a week after their first appointment
4. while they are at the spa for their first appointment
while they are at the spa for their first appointment
As you become more and more experienced, you should see a reduction in which of the following?
1. The number of clients you see
2. The amount of money you earn
3. The number of services you perform in a given day
4. The amount of time it takes you to perform services
The amount of time it takes you to perform services
If you do not pay back your student loans, it is very UNLIKELY that you will _________.
1. face legal action
2. default on those loans
3. not be allowed to graduate
4. harm your personal credit
not be allowed to graduate
_________ is MOST dependent on a loyal client base.
1. Increasing service prices
2. Working more hours
3. Retailing more
4. Spending less money
Increasing service prices
_________ must always be your first concern as a beauty and wellness professional.
1. Showing up to work on time
2. Providing good-quality service
3. Utilizing social media
4. Asking for your clients' email addresses
Providing good-quality service
If you are using an expensive moisturizer on a client’s face, you should AVOID _________ if you’re trying to sell this product to your client.
1. discussing the cost savings of the generic brand
2. talking about the benefits of the moisturizer
3. keeping the bottle of moisturizer within view
4. placing the bottle of moisturizer in the client’s hand
discussing the cost savings of the generic brand
What would be the BEST way to “give yourself a raise”?
1. Retail less.
2. Spend less money.
3. Work fewer hours.
4. Decrease service prices.
Spend less money.
Which of the following is LEAST likely to be true if you are an employee of a salon, spa, or barbershop?
1. You will work as an independent contractor.
2. You will work on a salary-commission basis.
3. You will work on a commission basis.
4. You will work on a salary basis.
You will work as an independent contractor.
What of the following is NOT a principle of selling in the beauty and wellness industry?
1. Over-promising what a product can do to generate client interest
2. Getting clients to like and trust you
3. Only recommending products the client really needs
4. Be self-confident when recommending products
Over-promising what a product can do to generate client interest
It is important for you to report all of your income, even cash tips that are not shown on your paycheck, because _________.
1. you will encourage future clients to tip more frequently and more generously
2. you will increase the amount of Social Security benefits you’ll receive after retirement
3. you will increase the value of those tips in real dollars over the long term
4. you will get a bigger return on your taxes if you report income that was not included in your paycheck
you will increase the amount of Social Security benefits you’ll receive after retirement
The BEST way to record your tips and additional income is to _________.
1. keep a daily log
2. enter them into a spreadsheet immediately after a client tips you
3. keep a monthly log
4. guesstimate as best you can while you are preparing your annual taxes
keep a daily log
Which of the following should you attempt in trying to overcome a client’s objection?
1. Avoiding stating things in terms of the client’s benefit
2. Rewording the objection in a way that addresses the client’s need
3. Stating things in such a way as to avoid having the client change their mind
4. Not acknowledging what the client said
Rewording the objection in a way that addresses the client’s need
It would be beneficial for someone to rent a booth at a salon, spa, or barbershop in order to _________.
1. receive a regular, steady salary
2. set up one's own business
3. receive full health benefits
4. gain full-time employee status
set up one's own business
Although you did not have to set up your own small business, you do pay the owner of the business you work at a portion of every client fee in exchange for the use of the treatment room and the space. You are MOST likely a(n) _________.
1. full-time employee
2. part-time employee
3. dependent contractor
4. independent contractor
independent contractor
If a large portion of your income comes in the form of tips, and you are careful to do exactly as you were instructed to do by all of your instructors in school, you _________.
1. keep a daily log of your tips but report none of them in your income taxes
2. do not keep track of your tips so that you will not have to report them in your income taxes
3. keep a daily log of your tips and report all of them in your income taxes
4. keep a daily log of you tips and report exactly half of them in your income taxes
keep a daily log of your tips and report all of them in your income taxes
Why is it important for you to be sure to ask all of the prospective employers you interview with for a thorough and written job description before you leave each of the interviews you attend?
1. You will only be hired if you are able to recite all of the functions listed on the job description.
2. You will be expected to fulfill the functions listed on the job description.
3. You will be quizzed on the functions listed on the job description.
4. You will be disqualified if you do not request a written job description.
You will be expected to fulfill the functions listed on the job description
If you work long and hard hours as a beauty and wellness professional on a small team, which of the following should you AVOID if you truly want to succeed?
1. Becoming a relationship builder
2. Being a conflict resolver
3. Remaining insubordinate
4. Pitching in
Remaining insubordinate
If, as an accomplished beauty and wellness professional, you decide to give yourself a raise after carefully reviewing your monthly budget, which of the following will BEST assist you in doing so?
1. Retailing more
2. Working fewer hours
3. Decreasing service prices
4. Spending more money
Retailing more
If you always make it a point to talk about the varied services you offer while giving facials to your clients, with the hopes of getting them to stay a bit longer for the additional service, then which of the following are you practicing?
1. Marketing
2. Ticket upgrading
3. Retailing
4. Rebooking
Ticket upgrading
If, as a successful beauty and wellness professional, you want to become better at selling items that are for sale at your business, then which of the following should you always be taking as the first step in successfully selling products?
1. Getting to know your customers
2. Selling yourself
3. Selling the salon
4. Getting to know the products
Selling yourself
Which of the following are you doing if, as a beauty and wellness professional at a high-end business, you always use the same skin cleanser on your client’s faces and then, immediately after the treatment, always show the client a jar of the skin cleanser that is available for sale and take-home use?
1. You are ticket upgrading.
2. You are rebooking.
3. You are marketing.
4. You are retailing.
You are retailing.
Your first job in this industry is also very likely be your _________ job.
1. most lucrative
2. only
3. most difficult
4. best
most difficult
In order to become a good team player, you should AVOID _________.
1. being subordinate
2. negativity
3. resolving conflicts
4. relationship building
negativity
If, as a beauty and wellness professional, you are regularly and successfully recommending and selling additional services to your clients, than you have most likely perfected the practice of _________.
1. public speaking
2. ticket upgrading
3. retailing
4. rebooking
ticket upgrading
Which of the following BEST represents retailing?
1. Recommending a client see a different specialist at another spa for a specialized service
2. Recommending a client see a different specialist at your spa for a specialized service
3. Recommending a client purchase for home use the cleanser you are using during a facial
4. Recommending a client make an appointment now to come back in six weeks for another one
Recommending a client purchase for home use the cleanser you are using during a facial
If you have a conflict with a coworker on the job, you should be willing to _________.
1. discuss the conflict with others who are not involved
2. resolve the conflict
3. escalate the conflict if necessary
4. leave the conflict unresolved
resolve the conflict
The U.S. Internal Revenue Service (IRS) categorizes independent contractors and booth renters as _________.
1. self-employed workers
2. full-time workers
3. temporary workers
4. part-time workers
self-employed workers
Which of the following outlines the duties and responsibilities of a particular position?
1. The employment classification
2. The career resume
3. The employment status
4. The job description
The job description
The first reality of a service position is that your career revolves around which of the following?
1. Your clients
2. The general public
3. Your boss
4. You
Your clients
In order to meet your clients’ needs, you must do all EXCEPT _________.
1. put yourself first
2. be a lifelong learner
3. be punctual
4. be true to your word
put yourself first
In which of the following ways will it benefit you to have studied the beauty and wellness industry and have a thorough understanding of what it is like on the job?
1. It will allow you to bypass the state board exam and move straight into your career.
2. It will guarantee you a job with high wages and good working conditions.
3. It will help you to promote yourself and build a loyal client base.
4. It will automatically translate to a large number of loyal clients.
It will help you to promote yourself and build a loyal client base.
The similarity between being in beauty and wellness school and working as a professional in the beauty and wellness industry is that, in both cases, _________.
1. you should put your own needs above everyone else’s
2. you can showcase your skills by working hard and doing your best
3. you are able to determine your own schedule and change it whenever you want
4. you are given several chances to do a certain procedure right
you can showcase your skills by working hard and doing your best
Beauty and wellness professionals familiarize themselves with a multitude of different compensation structures before starting their careers because _________.
1. the beauty and wellness industry does not compensate its professionals using any traditional methods
2. beauty and wellness professionals will ultimately become entrepreneurs and therefore need to compensate themselves
3. there are a variety of ways that employers within the beauty and wellness industry may compensate their employees
4. all employers within the beauty and wellness industry allow their employees to choose their compensation method
there are a variety of ways that employers within the beauty and wellness industry may compensate their employees
What is one way to use marketing to expand your client base?
1. Require all clients to write positive reviews for you on Yelp after the service
2. Send birthday cards
3. Make your relationship with clients as personal as possible
4. Use your personal Facebook site to market your business
Send birthday cards