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Which of the following is NOT true of most of the top professionals in the beauty and wellness industry?
They were born successful.
They achieved success through self motivation
They achieve success through energy
They achieved success through persistence.
They were born successful
Which of the following is a LEGAL question and interviewer can ask a job candidate?
Are you physically able to perform this job?
Are you a U.S. citizen?
How old are you?
What is your native language?
Are you physically able to perform this job?
Which of the following should you AVOID in order to become a good team player?
Resolving conflicts
Negativity
Relationship
Being subordinate
Negativity
When is the BEST time to think about getting your clients back into your salon, spa, or Barbershop for their second appointment.
Before they come in for their first appointment
While there at the shops for their first appointment
Immediately after they leave from their first appointment
Within a week after their first appointment
While they are at the shop for their first appointment
A realistic benchmark for the net profit of a salon, spa, or barbershop is ____
15%
Which other following should you NOT do if you want to enjoy similar success to that of top professionals in the beauty and wellness industry?
Rely on others
Use your time wisely
Plan for the future
Draw on a reservoir of self-confidence to meet challenges.
Rely on others
It is finally tested for Matthew. He completed his training courses, studied and practice for many weeks, and he just heard his alarm clock buzz to wake him up. As he gets out of bed to dress, he wants to be sure he does everything he should in the last couple of hours before sitting down to take the state licensing exam. Which is the following is something he should NOT do?
Eat a nice, healthy breakfast
Use the two hours to cram as much studying as possible
Relax and try to slow down physically
Plan to arrive early to the exam site
Use the 2 hours to cram as much studying in as possible.
How does the IRS categorize independent contractors and booth renters?
As self employed workers
As you become more and more experienced, you should see a reduction in the ___
Amount of time it takes you to perform services
What should be your primary concern? When planning and constructing the best physical layout for the type of business you envision?
Maximum efficiency
Which of the following is GOOD advice regarding your practical exam?
Take the exact same approach as you did for your written exam.
Never bring the same model with you to the exam with which you practiced.
Make a list of equipment you are expected to bring to the examination.
Watch carefully to see what other test candidates are doing, because they might provide useful hints.
Make a list of equipment you are expected to bring to the examination.
Liam just sat down to take his State Board. Licensing exam. As the rest of the test takers are filtering into the exam room, he is trying to remember the test-taking strategies his instructor shared with him for best results. Which of the following would most likely NOT be a test-taking tip given by his instructor?
Scan the entire task before beginning
Answer the hardest question first, saving the easiest ones for the end
Make changes to answers only if there's a good reason to
Read each question carefully to make sure you know exactly what each is asking
Answer the hardest question first, saving the easiest ones for the end
Which of the following is LEAST likely to be true if you are an employee of a salon, spa, or Barbershop.
You will work on a salary basis
You will work on a commission basis
You will work on a salary plus commission basis
You will work as an independent contractor
You will work as an independent contractor
Gina was sure to ask all of the prospective employers she interviewed with for a thorough and written job description before she left each of the interviews she attended. Why was it important for Gina to do this?
Gina will be expected to fulfill the functions listed on the job description
Which of the following is MOST important reason to create incentives in the form of money or prizes for your employees?
Incentives are a tax right off
Incentives can be in lieu of regular pay
Incentives can inspire employees to achieve more
Incentives are appreciated by employees and clientele alike
Incentives can inspire employees to achieve more
If you are interested in working at an establishment that offers full service treatments, such as full body massages and luxurious pedicures, and where the clientele expects and receives complete pampering, where should you focus your search?
High end establishments or day spas
Jamil is a bit nervous. He has recently passed his written State Board licensing exam and must now prepare for the practical exam. As Jamil's friend, which of the following would be the BEST piece of advice you could give him?
Look the part: neat, clean, and professional
Consider the examiner's instructions as suggestions and not to be followed explicitly
Try to watch and mimic what other test candidates are doing during your exam
Don't worry about infection control protocols during the exam.
Look the part
Why would it be beneficial for someone to rent a booth at a salon, spa, or barbershop?
To set up one's own business
Although Jamie did not have to set up her own small business, she does pay the owner of the establishment she works at a portion of every client fee in exchange for the use of the station and the space. Jamie is most likely a(n) ___
Independent contractor
Which of the following is NOT one of the top three ways that clients find a service provider, according to the professional beauty association (PBA)?
Recommendations or referrals
A convenient location
Dissatisfaction with another service provider
Advertisements
Dissatisfaction with another service provider
When targeting potential employers, which of the following should you NOT do?
Begin your search immediately after graduation
Check out websites and social networking sites.
Locate an establishment that serves the type of clients you wish to serve
Keep the establishment's culture in mind
Begin your search immediately after graduation
Martha has just been told by 2 of her beauty school classmates that she needs to improve her soft skills before she gets out there to try to land the perfect job. When Martha asked her friends to be more specific with their advice, which of the following where they LEAST likely to cite as soft skills that she can improve?
Her attitude
Her service techniques
Her appearance
Her willingness to help others
Her service techniques
Chair or booth rental might be perfect for individuals who ____
Wish to take a stepping Stone approach to business ownership.
Ingrid is worried. Although she has spent a full 8 hours of every day this week on the job, she has worked on only 4 clients. This means that her paycheck will not cover her weekly bills. Which is the following is MOST likely true of Ingrid.?
She is a salary based and employee
She is paid on an hourly basis
She is paid purely on commission
She is not allowed to receive any tips.
She is paid purely on commission
What does adding services and retail sells to your service tickets mean for your business?
Additional revenue
When creating your resume, you should focus on _____.
Including information that is relevant to the desired position
Bernie just passed the State Board licensing exam and is anxious to get his career started. Although he knows it might be difficult, he has set on the idea of owning his own business immediately. Because Bernie has little money to invest, what is the best option for getting started in the beauty and wonder industry as the owner of his own business?
A booth rental establishment.
Which of the following is least likely to happen? If you do not pay back your student loans?
You will harm your personal credit
Your default on those loans
You will not be allowed to graduate
You will face legal action
You will not be allowed to graduate
Theodore always makes it a point to talk to his clients about the other services he offers during his current service. He hopes this will get them to stay a bit longer and add-on an additional service. Which of the following is the Theodore practicing?
Retailing
Ticket upgrading
Rebooking
Marketing
Ticket upgrading
Ursula is working on a description of the key strategic influences of her business, including the varied services she will offer, and the high quality she expects those services to provide. What, exactly, is Ursula working on?
Her mission statement
The average time a potential employer will spend scanning a resume before deciding whether to grant an interview is _____.
20 seconds
Gracie is getting ready for her big interview at the business where she has been hoping to work. She has printed copies of her resume as well as a nice portfolio of some of her work period all she needs to do now is decide what to wear to make the best impression. Which of the following should she NOT include in her ensemble today?
Similar stylish clothing to that of current employSimilar stylish clothing to that of current employees
Fashionable and functional accessories/ jewelry
a very strong, heavy dose of fashionable perfume
Her briefcase, which holds her portfolio
A very strong, Heavy dose of fashionable perfume.
Why is it important for you to report all of your income, even cash tips that are not shown on your paycheck?
You will increase the amount of social security benefits you'll receive after retirement
Reynaldo Is a successful beauty professional. His client list is long and loyal. One area where Reynaldo is not as adept as his co-workers, however, is in retailing. Which of the following should Reynaldo always be taking as his first step in successfully selling products?
Getting to know his customers
Getting to know the products
Selling himself
Selling the establishment
Selling himself
Orlando has been working day and night to open his business. Two nights ago, he completed his executive summary. Last night, he worked on his financial documents. And today and this evening, he's been working on his supporting documents. Over the past several days, which of the following has Orlando been preparing?
His mission statement
His vision statement
His business plan
His organizational plan
His business plan
As you list former and current positions on your resume, you should focus on ____
Achievements
Ursula quickly went from being excited about the prospect of a job at our town's nicest establishment to being skeptical. This change of mood happened during her interview, in which she feels her prospective employer asked her a question it is illegal to ask. If Ursula is correct, which of the following questions did her prospective employer ask?
Are you over the age of eighteen
Are you physically able to perform this job
What is your native language
Are you authorized to work in the United States?
What is your native language
What is the best way to record your tip And additional income?
Keep a daily log
Winston is your friend and co-worker, and has recently confided in you that he is going to start keeping better track of all of his tips to avoid trouble down the road. He told you that from now on, he will be sure to keep a daily log, at the end of each week, add the total number to his income, keep a monthly log book, and at the end of the year report exactly half of the cash tips to the IRS when filing his taxes. As Winston's friend, what advice should you give him?
He must report all, not only half, of his cash tips to the IRS as part of his total income
Samuel takes pride and run his business efficiently, effectively, and with the best interest of his clientele but also his employees in mind. Because of this, his business has been very successful for him. And, this in mind which of the following is Samuel LEAST likely to do?
Make his payroll obligations a top priority
Offer his employees as many benefits as he can
Continuously change and alter his tipping policy
Create incentives for his staff to earn more money
Continuously change and alter his tipping policy
Why is it important to use action verbs on your resume?
Because it makes accomplishment statements more positive
As an instructor at a local beauty school, you have tried to prepare your students as best as you can for their state board licensing exam by setting up a mock test in your class. And, to make it even more like the actual test day, the students' reward for preparing as they should is a 100% on that week's quiz grade. Their failure to do so is a zero on the same quiz. All but one of you Your students received a 100% . Joanna did not.Which of the following would Have caused Joanna to receive a zero?
Joanna showed up for the mock test very relaxed
Joanna arrived to the mock test with a self confident attitude
Joanna crammed as much of the material as she possibly could right before the mock says to begin
Joanna arrived to the mock test fifteen minutes early
Joanna crammed as much of the material as she possibly could right before the mock test began
If, as a beauty professional, you are regularly and successfully recommending and selling additional services to your client's, then you have most likely perfected the practice of ____
Ticket upgrading
Which of the following will be LEAST important in becoming a successful entrepreneur?
Attracting employees to your business
Attracting clients to your business
Maintaining loyalty of clients over a long period of time
Paying employees a salary instead of a commission
Paying employees a salary instead of a commission
Laura is the proud owner and operator of a new beauty business. Because she has just opened her door, she has a very small budget for getting the word out about her new establishment. Given her financial constraints, which of the following is likely to be Laura's BEST way to market her new business?
Television spots
Direct mail
Viral marketing
Newspaper ads
Viral marketing
When preparing for your first interview, you should make sure that you have all BUT which of the following materials in place to bring along with you?
Report card from your most recent Schooling
Social security card or number
Driver's license or number
Names and phone numbers of previous employers.
Report card from your most recent schooling
You and your business partner have finally, after nearly twenty years in the beauty and wellness industry, opened the type of business you've always wanted. Although there are plenty of establishments in your city, you had both felt that none provide the slightly simpler services needed by walk-in customers without appointments. Your new business will offer this to customers. By way of a talented staff trained to work fast comma with no frills. Which type of establishment have you and your business partner just opened?
A basic value price establishment.
Which are the following BEST represents retailing?
Recommending that a client purchase for home use the lotion you are using on them during a service.
Recommending that a client see a different specialist in your establishment for a specialized service
Recommending that a client make an appointment now to come back in six weeks for another one
Recommending that a client to see a different specialist in another establishment for a specialized service
Recommending that a client purchase for home use the lotion that you are using on them during a service.
Which of the following is the MOST important question to ask yourself when creating your brand identity?
What is my business's point of difference?
Which employees should I hire?
Who are my potential customers?
What will my profits be in one year?
What is my business's point of difference?
Wilson is in disbelief. He cannot believe that his lifelong friend Umberto has opened up his own business after all these years servicing clients. "Maybe you've arranged some other business structure to make it work? Because I cannot believe you are a soul proprietor," says Wilson to Umberto. How can Umberto demonstrate to Wilson that he is, in fact, the sole proprietor of his establishment?
Explain that he alone manages and assumes all of the expenses as well as receiving all profits
Which of the following is NOT one of the questions, you should expect to be asked during an interview?
What is your native language?
Why do you want to work here?
Which skills do you feel are your strongest?
How would you handle a problem client?
What is your native language?
Your instructor at the beauty and wellness. Industry training school has a strict policy regarding the resumes of his students. " They must be PERFECT," he is known to say. You have been working on your resume ( the final project due in his class) for more than 3 weeks. You have studied his lecture notes diligently in making certain that every single instruction he gave you went into the creation of your sample resume project. That is why, on the morning of his passing back the resumes to the class, you're horrified to see that. He is giving you a failing grade. "Perfect or Fail" he has written across the resume in red ink. Where have you gone wrong?
You have included all your work experience, whether it was relevant or not
Being a person who always sees the glass as half full is one important way to be ____
Positive
How long is it MOST likely to determine and complete all of the aspects of starting your own business?
One year
Yvonne has just spent the better part of her week interviewing beauty professionals to fill the position vacated when Stacy left to start her own business. Yvonne knows it will be very difficult to replace Stacy because she was one of the most accomplished beauty pros. However, she is determined to do so. One candidate among all others, Tara, did stand out over the course of the week, so Yvonne is probably going to choose to hire her. If Yvonne adheres to the recommendations within the text, why is she likely going to hire Tara over all the other candidates?
Tara's image matches the image of Yvonne's establishment, not too trendy but just trendy enough
Which of the following should you do the day after your interview?
Follow up with a thank you note or email
Call to see if they've made a decision
Request the second interview
Send a text asking when you can start
Follow up with a thank you note or email
In order to meet your clients needs, you must do all EXCEPT which of the following?
Put yourself first
Be true to your word
Be punctual
Be a life learner
Put yourself first
Which of the following is most likely to be a benefit of public speaking in front of local groups, such as the PTA or other organizations?
You will show your reliability as a beauty industry professional
You will put yourself in front of people who are potential clients
You will showcase your ability to use social media
You will demonstrate that you are a "glass half full" type of professional
You will put yourself in front of people who are potential clients
You will want to base your business location on ____.
Your primary clientele and their needs
Franco is trying to convince his business partner, Vicki, that they should be using viral marketing at their business to get the word out more effectively and increase clientele. Vicky is not so sure; she prefers the old-fashioned method of mail advertisements, occasional radio spots, and word-of-mouth. "Exactly!" exclaimed Franco when Vicki told him about her feelings. "We need to use good old word-of-mouth just in a less old-fashioned way!" Which of the following could be effectively added to the old-fashioned word-of-mouth that would most likely make it viral marketing in Franco's eyes.
Loyal clientele
A smart device or computer
A television
Billboards
A smart device or computer