Cat 1
The first reality of a service position is that your career revolves around ______?
Your clients
If you wanted to “give yourself a raise,” the BEST way to do so would be to ______.
Spend less money
Defaulting is defined as what?
Not paying back your loans
A guide to the actions of the organization: it spells out overall goals, provides a path, and contains the core values to help guide decision making
Mission statement
These set a benchmark that, once achieved,help you to realize your mission and your vision
goals
The document that outlines the duties and responsibilities of a particular position is known as a(n) ______?
Job description
What should you do if you have a conflict with a coworker on the job?
You should be willing to resolve the conflict
To be successful in sales, you need ambition, determination, and a pleasing personality. The first step in selling is to what?
Sell yourself
What are the 5 things you need to consider when selecting a location?
good visibility, high traffic, easy access, sufficient parking and handicap access
What should be the primary concern when constructing the best physical layout for a salon, spa, or barbershop?
maximum efficiency
How does the U.S. Internal Revenue Service (IRS) categorize independent contractors and booth renters?
As self-employed worker
Which of the following is MOST likely to increase a beauty professional’s chances of quickly building a solid and loyal clientele?
Employ advanced marketing and publicity strategies
While they are still there
This consists of information pertaining to specific population, including data on race, age, income, and educational attainment
Demographics
Unless you are at least _________ percent booked all of the time, it may not be advantageous to rent a booth.
70%
Why is being paid an hourly rate usually the best way for new beauty professionals to start out?
New beauty professionals rarely have an established clientele.
Striving to help, pitching in, sharing knowledge, remaining positive, relationship building, willingness to resolve conflict and remain subordinate, and being sincerely loyal are all considered being what?
Part of the team or being a team player
If you reach a point in your career where you feel you are ready to become your own boss there are two main options for you to consider
1. owning your own business
2. booth renting in an existing salon
What federal agency must you comply with.. hint- they are the ones who require us to have SDS on hand
OSHA- Occupational Safety and Health Administration
Salon, spa, and barbershop owners have no guarantee of what?
profits
Theodore always makes it a point to talk to his clients about the other services he offers during his current service. He hopes this will get them to stay a bit longer to add on an additional ticket. What is this example demonstrating?
ticket upgrading aka up-selling services
What are the 3 options for wage structure for employees?
Salary, commission, salary plus commission
A written description of your business as you see it today and as you foresee it in the next five years
Business plan
This person is trained to do everything from recording sales and payroll to generating a profit-and-loss statement
What business time period would be appropriate for adding more locations or expanding the scope of the business?
in years 5 to 10