First Day Energy
What document explains the duties and responsibilities of a position?
A job description.
What type of worker typically follows an employer’s schedule and workplace procedures?
An employee.
What pay structure gives you a percentage of service revenue?
Commission
What is recommending and selling products for clients to use at home called?
Retailing
What is scheduling a client’s next appointment before they leave called?
Rebooking
Your schedule is empty. Name two ways to contribute to the team.
Help with towels, clean or reset treatment areas, assist with scheduling, or complete other needed duties.
What work arrangement involves leasing space and running your own business within it?
Booth rental, chair rental, or room rental.
You earn 40% commission on $800 in services. What is your commission before deductions?
$320.
$800 × 0.40 = $320.
What is recommending an additional service suited to the client called?
Ticket upgrading or upselling.
Name two chapter strategies for attracting clients besides social media.
Any two: client referrals, local business partnerships, public speaking, or birthday offers.
A coworker upset you. Where should the first professional conversation happen?
Privately with the coworker involved. Discuss the behavior calmly.
Name three responsibilities a booth renter handles for their own business.
Any three: booking appointments, purchasing supplies, building clientele, maintaining records, managing accounting, maintaining their workstation, or paying business expenses.
You receive a $500 weekly base plus 10% of $300 in retail sales. What is your total before deductions?
$530.
$500 + $30 = $530.
Which statement explains a benefit: “Contains moisturizing ingredients” or “Helps your skin feel less dry”? Why?
“Helps your skin feel less dry,” because it explains what the product does for the client.
A happy client loves your service. Give a respectful request that could help future clients find you.
Invite them to leave an honest review or refer a friend, without pressure.
Your first job asks you to perform a service you do not enjoy but are trained and authorized to provide. What is the professional response?
Fulfill your job responsibilities and use the experience to improve. Ask for help if needed.
A new graduate has few clients. Why might predictable base pay be helpful?
It provides more predictable income while they build their clientele.
Your weekly business revenue is $1,200. Rent is $250 and supplies are $150. What remains before other expenses and taxes?
$800.
$1,200 − $250 − $150 = $800. This is not take-home pay.
A client says, “That is outside my budget.” Give a respectful response.
Acknowledge their budget and offer an appropriate option without pressure. For example: “That makes sense. What budget feels comfortable? We can prioritize what would help you most.”
Why can tracking service time help the business and its clients?
It supports realistic scheduling, reduces waiting, and helps identify ways to improve efficiency while maintaining service quality.
Name three habits that help you thrive in a service profession.
Any three: prioritize clients’ needs, keep your word, be punctual, solve problems, and continue learning.
Before accepting a space rental, name two financial questions to ask and explain why.
Examples: “How much is rent?” “Which supplies or utilities are included?” “What other expenses will I pay?” These answers help determine whether the business can cover its costs and support the renter.
Name two ways to improve your finances and explain a limit of each.
Accept two reasonable examples:
Put these selling steps in order: close, determine needs, establish rapport, emphasize benefits, recommend.
A new esthetician has openings next week. Give a plan using one strategy to attract clients and one strategy to retain clients.
For example: ask current clients for referrals or share helpful service content to attract clients. Provide consistent service and invite clients to rebook to encourage repeat visits.