COMMUNICATION
What is communication
What is the process of exchanging information with others
NA should always use medical terms when talking to resident or family True or False
What is False
You should shout if a person is hearing impaired True or False
What is False
A condition that produces signs and symptoms and affects the body's ability to funtion
What is a Mental Health Disorder
Violent or hostile behavior is called
What is Combative
The use of spoken or written words
What is Verbal Communication
"Everything will be fine" is an example of what
What is a Cliche'
How should you approach a hearing impaired resident
What is from the front
People with a mental health disorder cannot simply choose to be well True or False
What is true
Natural emotion that has many causes
What is Anger
Body Language is a what type of communication
What is Nonverbal Communicaton
How do "Why?" questions make people feel
What is defensive
A guide for a vision impaired resident to locate items in front of them
What is the face of an imaginary clock
You should talk to adults as if they were children True or False
What is False
How should you react if a resident attempts to hit you
What is block the hit or step out of the way
Information a person cannot or did not observe is called
What is Subjective Information
A system of learned beliefs and behaviors practiced by a group of people
What is a Culture
How should doors be left with vision impaired residents
What is completely opened or completely closed
Name a place a mental health disorder disrupts a person's ability to function
What is in the family, home, or community
Name 5 ways people express anger
What is shout, yell, threaten, throw things, pace, withdrawing, being silent or sulking
Incontinence is a type of what kind of information
What is Objective Information
Unconscious behaviors used to release tension or cope with stress
What are Defense Mechanisms
Loss of function or ability
What is an impairment
Name 2 signs and symptoms of a mental health disorder
What are confusion, disorientation, agitation, and anxiety
Name a response a NA can use to address inappropriate behaviors
What is "That makes me uncomfortable"
"I really can't talk about my personal life on the job"
Remain professional and distract or redirect resident