Auto Express
What note do we leave on Step 5 for Express Claims?
"FNOL Verified Coverage"
Insured states they skidded on black ice and struck a guardrail, what is the loss Category and Cause?
Category: Collision
Cause: Parked vehicle/fixed object
Which Caller/Callers can we accept the Full VIN to verify.
Claimant/Claimant Carrier/Non-Erie Agent, Friend/Relative
Bank or Lienholder
Law Office
FNOL must complete this after EVERY claim inquiry?
Activity
Uncertain Date of Loss: Reporter only uses a general description of the date such as a few weeks ago. Uncertain date of loss? Yes or No
Yes
FNOL can handle an Express Claim that happened at 12:01 am?
NO
Why is the Zip Code required for Loss Location?
The Zip Code is how the claim is routed.
Insured Attorney is calling in to file a claim, who is the Main Contact?
Insured Attorney
True or False: FNOL should change the defaulted subject title (General Reminder (diary))?
True: it should be changed to a more specific appropriate title.
What type of rental coverage does North Carolina have?
Flat Rate
Insured strikes a guardrail, there is damage to the guardrail, and a police report was filed.
No - even though there was no damage to the guardrail, a police report was filed which means FNOL is unable to complete as Express.
True or False: An Attorney reporting representing Insured qualifies for Hi Marley?
False - you must be speaking with Insured, Employee or Claimant who is main contact.
True or False: When editing loss details in a Claim Inquiry FNOL is permitted to change the "What Happened" Section.
False - we should not change original description, summary, loss location or loss cause?
Parties Involved - Claim Contact Summary
When completing a Virginia Rental - what 2 boxes must you fill in?
Total Maximum & Vehicle Clas Authorized
True or False: FNOL can handle pothole claims as Express
False: This could have Liability and Policy Coverage issues.
This is a network of 5-star shops ERIE works directly with. Benefits include: 1 year warranty on parts, guaranteed repairs on the work as long as you own your vehicle. Coordinate Tow and Rental. Deductible paid directly to them.
Direct Repair Program (DRP)
Claimant Carrier is calling to file a claim, who is the Main Contact?
Claimant
What does *T* mean when looking at an Adjuster's info?
Terminated Adjuster
What note should be added to the "What Happened?" section for ALL Rideshare claims?
"Potential Rideshare Claim
What 4 things need to be added to the "What Happened" section for ALL Express Claims?
Single Vehicle
No Injury
No Property Damage
No Ride-share
This repair option uses the Quick Estimate App, which allows customer to take pictures and/or video of their vehicle damage and uploads directly to the claim.
Photo Appraisal
True or False: FNOL does not have to ask Claimant Carrier for Insured phone number?
False - FNOL should ask/obtain all contact information for all parties involved.
Name some information would you document in a Claim Inquiry?
Updated Insured/Claimant/Claimant carrier, vehicle, injury, contact information.
Advised of 24-hour business contact
Advised of Adjuster contact information
Anything you updated in a claim
True or False: FNOL does not have to announce a call is recorded since our system automatically does that when they call in?
False: FNOL should announce recorded line when someone new gets on phone or we hear someone in the background of the call.