Teams
Process
Tools
CSM Expectations
FourKites Trivia
100

Carrier has low tracking quality and it appears to be a technical issue

Who is Network Operations?

100

Support Ticket hasn't been responded to in 4 days

What is a Support Escalation in Salesforce?

100

Finding a customer's renewal date

What is Salesforce?

100

Various inputs (qualitative and quantitative) collected in salesforce to form a red, yellow, or green

What is Customer Health Score?

100

FourKites' Original Flagship Conference

What is Visibility?

200

VIP Customer wants to participate in a product beta

Who is Product?

200

Customer needs to begin a new TMS Migration

What is an SOW Request?

200

Finding externally approved marketing materials to share with a customer

What is Highspot?

200

3 Core Metrics of Focus for the CSM Role

What is EBR, Tracking Quality, GRR?

200

FourKites' First CEO

Who is Matt Elenjickal?

300
You find an article on the knowledge base that needs updating

Who is community?

300

Customer's carrier wants to assign their LTL loads to their BOL instead of their PRO #

What is a compliance case?

300

Understanding a shipper's holistic operational load quality

What is Internal Tools?

300

Internal documentation of the history and current state of an account. 

What is a customer assessment?
300

The year FourKites was founded

What is 2014?

400

VVIP Customer is measuring ETA accuracy and needs an updated report

Who is Data Science?

400

Customer has several loads with unrealistic ETAs based on truck location

What is a Support Ticket?

400

Get an update on the status of a bug fix

What is Jira?

400

Created when a customer is at risk of churning

What is Mitigation Plan?
400

FourKites' first customer

Who is Smithfield Foods?

500

You want permission to use customer logos in a powerpoint presentation

Who is Marketing?

500

Jira ticket requires escalation

What is a Support Escalation?

500

Understand platform usage trends for a particular customer over the last year

What is Pendo?

500

Required teams and roles when planning an EBR (4)

What is AE, CSM, Manager, Executive Sponsor?

500

Name 3 of FourKites' 5 Core Values

What is: 1. We are One Team 2. We are Customer Obsessed 3. We Have a Bias for Action 4. We Show Extreme Ownership and 5. We Know Attitude Matters