Buyers Orders
The customers information on their buyers order must match this
What is their drivers license
When should a TO happen?
What is when the customer says yes
How do we know who is making the decisions and making the choices?
What is, asking who the primary driver is
Other than commission, flats, or spiffs, how can I give myself a raise
What is selling backend product like Zurich Shield
Fox Vision
What is, Working together moving people throughout life.
These 2 things must be on a buyers order to make it real/legit
What is the customer and sales manager signatures
Where should a T.O. take place?
What is the sales persons desk/where they said yes
What situations the customers and vehicle could face on a daily basis....
What is, asking what the primary use of the car is for
Fox only asks that sales staff sell this in addition to the vehicle?
What is Zurich Shield
Fox Mission
What is, Meeting the transportation needs and dreams of our community by hiring, developing and retaining passionate and knowledgeable people who create a lifetime of remarkable experiences.
This can often happen when a sales person doesn't pay attention to detail on a buyers order...
What is a customer resign
What time frame expectation is fair to give our customers prior to delivery (how fast can we get them in and out of here)?
What is 40 minutes minimum. This isn't Target. This isn't a pair of jeans. This is the 2nd largest purchase outside of a house someone will make.
How did this happen?
Walking around the current trade in or lease turn in to assess for damage and set finance up for product.
Zurich Shield customer presenation
You must now give all of us your best Zurich Shield presentation :)
Fox Values surrounding transparency and being truthful
What is, Honesty - We value integrity and have built our reputation by always demonstrating that we are genuine, real, credible and transparent.
Who's the most important signature on a buyers order and why?
Who is the customer. It's imperative that we gain their agreement for purchase so there are no surprises in the F&I office
You make commission or a flat off every car you sell, how does Finance make money?
Fractions of dollars off each deal. No rate = no reserve (reserve is still paid in fractions). No product = no commission. No rate + No product = an unpaid consultant. No flat. No minimum. Just a zero.
Side blind zone alert, adaptive cruise control, remote start, heated seats, 4 wheel drive, metallic paint...
What is, why are you buying this car?
Do I have to present Zurich Shield on a 5 year old, 90K mile preowned car?
What is yes. Zurich Shield presentations are not a choice. It's a Fox mandate and part of your job/process.
Fox on respect on and excellence
Respect - We show consideration, appreciation and respect for the individual in all of our interactions.
Excellence - We strive to provide more than what is expected by our customers, fellow team members and our community. We take pride in doing the job right and exceeding expectations.
What cannot happen without a correctly and completely, filed out buyers order/purchase agreement?
What is, your deal cannot be typed
What is to protect them (rising parts costs, inability to pay for repair, rental cars for work, convenience/ease of doing business, and so they don't come to us yelling)
Drives up in a 6 year old car in rough condition that they want to trade in....
My customer opted for no additional product, even after I endorsed hard. Will I get screamed at?
What is no. If you are trying on every deal, no one is going to get mad when a customer won't budge off of a "no".
Fox on teams, attitude, and work life...
What is
Teamwork - We work together as a team to ensure our customers have a remarkable experience.
Enthusiasm - We have the energy and passion to provide our customers with the best service and strive to make their experience with us a remarkable one. Enthusiasm is contagious.
FUN - We enjoy what we do and the team members we do it with.