FP Portal
Failed membership fee
What is payment dishonour?
TAL Issued
What is tag?
If an email to a member bounces back to us as undeliverable
What is Undeliverable emails?
QLD Fitness First Branding change
What is Goodlife?
Centralised gyms list
What is QANTAS?
Logs of facilities attended
What is member visit?
Payment clearance delay
What is canned or canned responses?
Member purchased a fob key directly at the facility for when they were direct members and wants to use it with FP membership.
What is Reusing Fob keys?
Wants a gym that is part of FP but not their employer added to their program
What is survey?
Membership is available to South east region only
What is EDG or DOE QLD SE or Department of Education - South East Region?
Determines the number of cards you've had
What is membership card number?
Tickets arranged from newest to oldest
What is Descending?
Home loan accounts, online savings accounts or the like are typically not allowed by the bank for direct debit. Refer them to their bank about this
What is ING/ING details not being accepted?
If a member does not attend the facility for 3 months, their fob key will be cancelled
What is Plus Fitness?
ID Tag, @health email address and 8-digit employee ID
What is NSLHD?
A new MembershipLedger has been created
What is audit log?
Tickets from the same member
What is timeline?
If a member suspends their membership and has outstanding arrears
What is Suspension request with arrears owing?
Andrew Boy Charlton Pool, Cook and Phillip Park Aquatic and Fitness Centre Sydney, Ian Thorpe Aquatic and Fitness Centre Sydney, Prince Alfred Park Pool, Victoria Park Pool and KGV Recreation Centre - The Rocks
What is City of Sydney?
Casuals not eligible
What is NSW DOE?
Additional information on eligibility criteria
What is employer page?
Updating multiple tickets all at once
What is Bulk update?
If the member's bank details in the FP portal are blank.
What is Blank payment details?
$99 annual fee for all its members.
What is Premier Fitness Health and Fitness Centre Sydney Annual Fee?
Programs managed by internal FP facilitators
What is TAFE NSW, NSLHD and XCT?