Employee Handbook
Who is MidWest HR
These numbers are required in order to generate a lease
What are utility numbers
Tell us who approves or denies all applications
Who is Ru/Ruanne
This is emailed one day after move-in
What is VP letter
These are taken for reference if there are any disputes at the time of move-out
What are move-in photos
In order to take time off what must you do?
What is enter a PTO request
Only these team members can generate leases
Who are Managers
Guarantors are required to
What is have perfect credit and make 4 or 3 (sc) times the monthly rent
This document must be returned in order to pick up the mail key
What is MI Checklist
(Some sites mail keys are picked up from the post office)
This must be paid before releasing keys
What is a move-in balance
FPG has 5 Core Values
What is Fun, Inspire, Respect, Service, & Team
Must be submitted in written form
What is a 60 or 30 day notice
Tell us the minimum age any applicant must be
What is 18 years of age
A resident will receive a $25 GC if this is left
What is a review
Most commonly damaged by residents with pets
What is carpet
Tell us what are NOT acceptable forms of communication when calling out for a shift
What are text message & email
These documents are required in order to add a pet to the lease
What is renters insurance, a pet photo, and vet records
These must be turned in with all applications
What is ID & proof of income
This letter shows the resident the date they must select a renewal or their rent is brought to market
What is a 90 day letter
Tell us who bad debt gets sent to
Who is Bry Bucy
It is the responsibility of all employees to maintain
What is a professional appearance
Maintenance requests will only be accepted in these 3 ways
What is through the resident portal, written submission delivered to the office, a direct phone call from the resident.
Applicants are required to provide all necessary documents within a certain time frame
What is 72hrs
These 3 items take place during residents lease term
Ongoing communication, monthly giveaways, and resident events
We have 30 days to return or provide information on why this has not been returned
What is security deposit